Universal Banker

CENTRAL BANCOMPANY, INC. • Fulton, MO

12d

About The Position

This position offers an opportunity to build strong customer relationships by identifying financial needs and providing effective solutions. The Universal Banker assists customers with sales and service inquiries to enhance satisfaction and support business growth. The role processes customer transactions and account activity, contributes to branch goals, and follows bank policies and applicable regulations.

Requirements

• Customer service experience in banking or a similar field is preferred, or an equivalent combination of education, training, and experience demonstrating the required knowledge, skills, and abilities.
• Good judgment and strong organizational skills.
• Ability to manage multiple responsibilities, prioritize, research and solve problems, pay attention to detail, and handle confidential information.
• Strong interpersonal skills and the ability to work cooperatively with customers and employees.
• Excellent verbal, listening, and communication skills.
• Ability to provide Legendary Service that exceeds expectations.
• Ability and desire to represent Central Bank positively and professionally in the community.

Responsibilities

• Deliver a consistent, exceptional customer experience by identifying customer needs and recommending appropriate bank products and services.
• Accurately and efficiently process customer transactions, including opening and maintaining personal and business accounts.
• Support individual and team goals and contribute to overall branch performance.
• Refer customers to subject-matter experts when complex financial needs or goals are identified.
• Make required outbound calls to help grow and retain customer relationships.
• Participate in ongoing training and professional development to enhance skills and stay current with best practices.
• De-escalate customer concerns or complaints calmly and empathetically, focusing on solutions and following bank policies and escalation procedures as needed.
• Conduct activities in accordance with bank policies, procedures, systems, the Corporate Code of Conduct, the Bank Secrecy Act, and applicable state and federal laws and regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed