Universal Banker

Beacon Bank•Longmeadow, MA

12d•$20 - $27•Onsite

About The Position

The Universal Banker performs the responsibilities of both a Teller and a Personal Banking Representative. The role delivers an exceptional customer experience, processes transactions, opens new accounts, and proactively develops, retains, and expands customer relationships. The Universal Banker promotes Beacon Bank products and services, supports digital banking engagement, and ensures compliance with bank policies, procedures, and regulatory requirements. The position is based in Longmeadow, Massachusetts, and reports to the Branch Manager.

Requirements

High school diploma or equivalent required.
Prior teller or sales experience in a goal-oriented environment.
Proven cash-handling and customer service experience.
Knowledge of bank products, services, and operating procedures.
Excellent oral and written communication skills.
Strong customer service, sales, communication, and interpersonal skills.
Ability to identify customer needs and make appropriate recommendations.
Detail-oriented, with strong organizational and time-management skills.
Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
Ability to prioritize workflow, multitask, meet deadlines, and analyze situations to solve complex issues.
Enthusiastic, goal-oriented, and customer-focused approach.
Ability to work flexible hours, including Saturdays, and travel to nearby offices as required.

Nice To Haves

Associate’s degree or banking courses preferred.

Responsibilities

Provide an outstanding customer experience at all points of contact.
Build, retain, and expand customer relationships by identifying needs and recommending products and services.
Educate and assist clients with digital banking services and recommend convenient banking options.
Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
Participate in outbound calling campaigns, branch initiatives, and community involvement to develop new business.
Educate customers about financial products and services, make recommendations, and refer customers to business partners.
Maintain basic knowledge of lending products and meet or exceed individual incentive goals while contributing to branch goals.
Process deposits, withdrawals, check cashing, loan payments, and other financial transactions.
Maintain and balance a cash drawer daily within guidelines and handle cash accurately, promptly, and in an organized manner.
Assist with daily branch responsibilities, including proper balancing and timely delivery of work to appropriate departments.
Provide backup support to Teller Supervisors and participate in branch meetings.
Accurately perform account opening procedures and maintenance requests.
Follow bank policies and procedures, protect bank assets, and maintain confidentiality of customer information in accordance with Customer Information Practices.
Comply with banking regulations and requirements, including BSA/AML.
Deter robbery and fraud by adhering to established procedures.
Demonstrate teamwork, adaptability, accountability, and leadership in alignment with Beacon Bank’s core values.