Universal Banker - Floater

Byline Bank • Villa Park, IL

10d • $22 - $33 • Hybrid

About The Position

The Jr. Universal Banker assists Universal Bankers and conducts cash vault transactions accurately and promptly. The role provides sales and service for bank products and services, supports deposit, business, and consumer relationship growth, and contributes operational support and exceptional customer service in collaboration with universal bankers, operations, and sales teams.

The position is described as a hybrid role combining remote and in-office work, with occasional office visits based on business needs. Specific in-office days are discussed during the interview process.

Requirements

• High school degree or GED required.
• Some work experience preferred.
• At least one year of experience as a teller or personal banker is a plus.
• Prior banking experience is preferred but not required; candidates with demonstrated success in hospitality, retail sales or service, or similar customer-facing roles are considered.
• Detail-oriented, with excellent organizational skills and attention to detail.
• Able to work as a team player in a fast-paced environment and demonstrate a desire to learn, good leadership skills, independent judgment, discretionary thinking, and creativity.
• Working knowledge of banking regulatory requirements.
• Knowledge of a wide variety of retail bank products and administrative support.
• Strong time-management skills.
• Ability to communicate professionally, accurately, and clearly with internal and external stakeholders.
• Ability to make sound judgments balancing customer service and bank risk, and to recognize when an issue should be escalated to management.
• Ability to seek efficient, cost-effective, and productive ways to complete work without sacrificing customer service.
• Must be able to lift 30 pounds.
• Able to meet the described physical demands, including frequent sitting, walking, standing, and use of eye, hand, and finger coordination; oral and auditory capacity is needed for interpersonal communication.

Nice To Haves

• At least one year of teller or personal banker experience.
• Prior banking experience.
• Strong knowledge of Microsoft Office.

Responsibilities

• Greet customers and direct incoming calls to appropriate staff.
• Process transactions and new account openings accurately, promptly, and professionally.
• Identify process improvements that enhance the customer experience and communicate ideas to Branch Management.
• Assess and handle retail customers’ banking needs; obtain and process customer and account information, including cash handling.
• Assist with opening and servicing accounts and identify cross-selling opportunities for new and existing customers.
• Assist Universal Bankers with calls to potential and existing customers to promote bank products and services, expand relationships, and support bank profitability.
• Provide exceptional customer service and sales support while maintaining a professional attitude.
• Maintain accurate and compliant account documentation.
• Minimize losses, including cash differences and other controllable losses.
• Maintain current knowledge of federal and state laws and regulations, as well as bank policies and procedures.
• Process teller transactions accurately and promptly, including deposits, withdrawals, payments, transfers, check cashing, and negotiable purchases.
• Process and validate the accuracy of coin and currency amounts for incoming and outgoing cash shipments.
• Maintain current knowledge of competitor products, services, and promotions.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental insurance
• Vision insurance
• Disability coverage
• 401(k)
• Paid time off
• Potential discretionary bonuses and other benefit programs, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED