Universal Banker - Floater

S&T Bank•West Chester, PA

7d•$15 - $31•Onsite

About The Position

The Universal Banker - Floater delivers exceptional customer service for branch operations, combining teller-line responsibilities with sales and platform duties to support individual and branch production goals. Duties are shared according to branch business needs. This role works across various branch locations in an assigned region to support staffing needs, employee absences, customer service demands, and business priorities. Travel may be up to 45 minutes from the primary location, sometimes with limited advance notice. The position performs customer transactions accurately and efficiently, follows procedures intended to protect customers and the bank from fraud, and balances cash and other branch services as applicable. It also profiles customers, recommends appropriate loan and deposit products, uses sales tools, documents customer interactions, closes business, and follows up to support customer satisfaction and sales goals. The Universal Banker assists with account opening and maintenance, loan applications and documentation, and other customer and branch duties as required. Hours are Monday through Thursday, 9:00 a.m. to 4:00 p.m., and Friday, 9:00 a.m. to 6:00 p.m. The employee must be flexible around branch hours. The salary range is $15.00 to $30.53. A high school diploma or equivalent and two to five years of general and specialized experience are required. Successful completion of the retail training program, including CSR and RSA training programs, is required. CARE certification is required within six months of hire. NMLS registration and annual maintenance are required under the S.A.F.E. Act before performing duties of a Mortgage Loan Originator.

Requirements

High school diploma or equivalent.
Two to five years of general and specialized experience.
Successful completion of the retail training program, including CSR and RSA training programs.
CARE certification within six months of hire.
NMLS registration and verification of a unique identifier upon hire and/or before performing duties of a Mortgage Loan Originator; registration must be maintained annually under the S.A.F.E. Act.
Willingness and ability to travel regularly to various branch locations, sometimes with limited advance notice and up to 45 minutes from the primary location.
Flexibility around branch hours.
Strong interpersonal skills and ability to work independently and as a team player.

Responsibilities

Operate a customer service window using bank systems, sales skills, product knowledge, and policies and procedures to complete transactions accurately and provide exceptional service.
Identify customers, verify transaction authenticity, check balances, place holds, document identification, and take other steps to protect customers and the bank from fraud.
Accept deposits, verify endorsements, issue receipts, cash checks or coupons when authorized, process savings deposits and withdrawals, and accept loan or other payments.
Provide additional customer services, including issuing bank money orders and handling check orders.
Balance window cash daily and perform ATM settlement and vault balancing where applicable.
Profile customers and recommend suitable S&T loan and deposit products based on their needs.
Use sales tools and the S&T sales process to conduct customer-focused conversations, document notes, identify add-on opportunities, and meet or exceed established sales goals.
Close business and perform follow-up calls to determine customer satisfaction and identify additional leads.
Build professional customer relationships and contribute to branch sales and service goals and standards.
Perform outbound calls and participate in branch sales call campaigns as needed.
Enter data and prepare documentation for new accounts and changes to existing accounts.
Maintain existing accounts, answer questions, resolve account problems, and assist with check orders.
Prepare loan applications using LOS software and coordinate loan document preparation.
Maintain working relationships with employees in other departments and contribute independently and as a team member.
Complete NMLS requirements and maintain registration annually in accordance with the S.A.F.E. Act.
Travel regularly among assigned-region branch locations, potentially up to 45 minutes from the primary location, to support business needs.
Assume additional duties as required, including balancing ATMs and processing deposits.