Universal Banker - Floater

S&T Bank•West Chester, PA

5d•Onsite

About The Position

The Universal Banker - Floater delivers exceptional customer service in branch operations, combining teller-line responsibilities with sales and platform duties. The role supports individual and branch production goals, meets assigned sales goals, and shares duties according to branch business needs. The employee may work at various branch locations throughout the assigned region, sometimes with limited advance notice, and may travel up to 45 minutes from the primary location based on business needs. The position uses computer systems, sales skills, product knowledge, and knowledge of bank policies and procedures to complete transactions accurately, protect customers and the bank from fraud, and meet customer needs. It also profiles customers, recommends appropriate loan and deposit products, documents customer interactions, closes business, and follows up to support customer satisfaction and loyalty. Additional work includes opening and maintaining accounts, preparing loan applications, coordinating loan documents, and contributing to branch sales and service goals. The role requires a high school diploma or equivalent, two to five years of general and specialized experience, and successful completion of the retail training program, including CSR and RSA training. CARE certification is required within six months of hire. NMLS registration and related S.A.F.E. Act requirements must be completed and maintained as applicable before performing mortgage loan originator duties.

Requirements

High school diploma or equivalent.
Two to five years of general and specialized experience.
Successful completion of the retail training program, including CSR and RSA training programs.
CARE certification within six months of hire.
Complete NMLS requirements under the S.A.F.E. Act; registration and a unique identifier are required before performing duties of a Mortgage Loan Originator, and registration must be maintained annually.
Willingness and ability to work at various branch locations, sometimes with limited advance notice, and travel up to 45 minutes from the primary location based on business needs.
Strong interpersonal skills and ability to work independently and as a team player.
Ability to perform the stated physical demands, including operating keypad and electronic devices, standing and sitting, lifting, and manual dexterity for typing and data entry.

Responsibilities

Operate a customer service window and complete transactions accurately, including deposits, check cashing, savings deposits and withdrawals, money orders, and loan or other payments.
Identify customers, verify transaction authenticity and endorsements, check balances, place holds, document identification, and take other steps to protect customers and the bank from fraud.
Balance window cash daily and perform ATM settlement and vault balancing where applicable.
Profile customers, identify banking needs, and recommend appropriate loan and deposit products using available sales tools.
Complete the bank’s sales process and customer-focused conversations; document notes in the appropriate system for future banker interactions.
Close business and conduct follow-up calls to ensure customer satisfaction and identify additional needs or leads.
Build professional customer relationships and identify add-on sales opportunities based on customers’ needs.
Contribute to branch goals and sales and service standards, and demonstrate sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
Make outbound calls, participate in branch sales call campaigns, and contact new account customers as outlined in the branch playbook.
Enter data and prepare documentation for new accounts and changes to existing accounts.
Maintain existing accounts, answer questions, resolve account problems, and handle check orders when needed.
Prepare loan applications using LOS software and coordinate loan document preparation.
Maintain effective working relationships with employees in other departments and work independently as well as collaboratively with the branch team.
Travel regularly throughout the assigned region and work at various branch locations to support staffing and business needs.
Assume additional duties as required, including balancing ATMs and processing deposits.