Jr. Universal Banker - Floater

Byline Bank • Chicago, IL

5d • $20 - $27 • Hybrid

About The Position

The Jr. Universal Banker assists Universal Bankers and conducts cash vault transactions accurately and promptly. The role provides sales and servicing for bank products and services, working with universal bankers, operations, and sales teams to grow deposit, business, and consumer relationships while providing operational support and exceptional customer service. This floater position supports branch operations, including cash handling, teller transactions, account opening and servicing, customer referrals, and business development.

Requirements

• High school degree or GED required.
• Must be detail-oriented with excellent organizational skills.
• Must be a team player with a strong desire to learn, exercise good leadership skills, use independent judgment and discretion, think creatively, and work in a fast-paced environment.
• Working knowledge of banking regulatory requirements.
• Knowledge of a wide variety of retail bank products and administrative support.
• Strong time-management skills and attention to detail.
• Ability to communicate professionally, accurately, and clearly with internal and external stakeholders.
• Ability to make sound judgments balancing customer service and risk to the bank, and to know when to escalate issues to management.
• Ability to find efficient, cost-effective, and productive ways to complete tasks without sacrificing customer service.
• Must be able to lift 30 pounds.

Nice To Haves

• Some work experience preferred.
• One or more years of experience as a teller or personal banker is a plus.
• Prior banking experience preferred but not required; candidates with proven success in hospitality, retail sales and service, or similar customer-facing roles are welcome.
• Strong knowledge of Microsoft Office preferred.

Responsibilities

• Greet customers and direct incoming calls to appropriate staff.
• Process transactions and new account openings accurately, promptly, and professionally.
• Identify process improvements that enhance the customer experience and communicate ideas to Branch Management.
• Assess and address retail customers’ banking needs; obtain and process customer and account information, including cash handling.
• Assist with opening and servicing accounts and identify cross-selling opportunities for new and existing customers.
• Assist Universal Bankers with calls to potential and existing customers to promote bank products and services, expand relationships, and support bank profitability.
• Provide exceptional customer service and sales support while maintaining a professional attitude.
• Maintain accuracy and compliance in account documentation.
• Minimize risk of losses, including cash differences and other controllable losses.
• Maintain current knowledge of applicable federal and state laws and regulations, as well as bank policies and procedures.
• Process teller transactions accurately and promptly, including deposits, withdrawals, payments, transfers, check cashing, and negotiable purchases.
• Process and validate coin and currency amounts for incoming and outgoing cash shipments.
• Maintain current knowledge of competitor products, services, and promotions.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Disability coverage
• 401(k)
• Paid time off
• Competitive industry-rate salary bands
• Discretionary bonuses and other benefit programs may be available depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED