Universal Banker - Floater
About The Position
The Universal Banker - Floater delivers customer service across branch operations, including teller-line transactions, sales, and platform duties. The role supports individual and branch production goals, with responsibilities shared according to branch business needs. The employee may work at multiple branch locations throughout the assigned region, sometimes with limited advance notice, and may be asked to travel up to 45 minutes from the primary location to support staffing, customer service, and business priorities. The position handles a range of deposits, withdrawals, check cashing, payments, money orders, cash balancing, and related branch services. It also profiles customers, recommends appropriate loan and deposit products, completes sales conversations, documents customer interactions, closes business, and conducts follow-up and outbound calls. Additional duties include processing and maintaining accounts, preparing loan applications and coordinating loan documents, participating in sales campaigns, and supporting branch goals and service standards. The role requires a high school diploma or equivalent and two to five years of general and specialized experience. Successful completion of the retail training program, including CSR and RSA training programs, is required. CARE certification is required within six months of hire. NMLS registration and maintenance are required in accordance with the S.A.F.E. Act when performing duties of a Mortgage Loan Originator. Salary range: $15.00–$30.53.
Requirements
- High school diploma or equivalent.
- Two to five years of general and specialized experience.
- Successful completion of the retail training program, including CSR and RSA training programs.
- CARE certification within six months of hire.
- NMLS registration and annual maintenance in accordance with the S.A.F.E. Act when performing applicable Mortgage Loan Originator duties.
- Flexibility to work around branch hours and willingness and ability to work at various branch locations, with travel up to 45 minutes from the primary location based on business needs.
- Strong interpersonal skills and ability to work independently and as a team player.
- Ability to perform the physical demands described, including prolonged keypad and computer/equipment use, standing and sitting, and occasional lifting and/or moving up to 50 pounds.
Responsibilities
- Operate a customer service window accurately and efficiently using computer systems, product knowledge, sales skills, and bank policies and procedures.
- Verify customer identity and transaction authenticity, complete fraud-protection steps, verify balances, place holds, and document identification as needed.
- Accept deposits, verify endorsements, issue receipts, cash checks or coupons, and process savings deposits and withdrawals.
- Provide money orders and other banking services and accept loan and other payments.
- Balance window cash daily and perform ATM settlement and vault balancing where applicable.
- Profile customers, identify banking needs, recommend suitable loan and deposit products, and use sales tools to support customer conversations.
- Complete the sales process, document customer interaction notes, close business, and make follow-up calls to assess satisfaction and identify additional needs.
- Build professional customer relationships and identify add-on sales opportunities in line with customer needs and bank policies.
- Contribute to branch goals and sales and service standards and perform sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
- Make outbound calls and participate in branch sales call campaigns as needed.
- Enter data and prepare documentation for new accounts and changes to existing accounts.
- Maintain existing accounts, answer questions, resolve account problems, and handle check orders.
- Prepare loan applications using LOS software and coordinate loan document preparation.
- Maintain effective working relationships with employees in other departments and contribute independently and as a team member.
- Complete and maintain NMLS registration as required under the S.A.F.E. Act for applicable Mortgage Loan Originator duties.
- Travel regularly among assigned regional branch locations to support staffing and business needs.
- Perform additional duties as required, including balancing ATMs and processing deposits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
