Universal Banker Jobs

About The Position

Requirements

• High school diploma or equivalent (GED).
• At least 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with customers ranging from consumers to small businesses.
• Ability to handle difficult customer conversations effectively.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Ability to work under critical time constraints in a team environment.
• Proficiency with internet user-level technology.
• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift objects weighing 5 to 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

• Bilingual ability based on branch needs.
• Proven referral and/or sales ability.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and recommend options based on their identified needs.
• Engage customers through different banking channels, offer solutions, and encourage use of digital capabilities.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing responsibilities for Consumer and Business Banking relationships and identify opportunities to address additional banking needs.
• Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
• Proactively contact customers to support retention and expansion of Consumer and Business Banking relationships.
• Meet customer service standards and provide a differentiated experience by understanding customer needs and delivering appropriate solutions.
• Manage the branch lobby by greeting customers, identifying their banking needs, and taking ownership of solutions.
• Introduce customers to appropriate banking partners when service needs present product opportunities.
• Support and maintain current knowledge of Consumer and Business Banking AML, BSA, and KYC processes; identify and escalate suspected fraud.
• Resolve and accurately log customer complaints in the appropriate system.
• Review, approve, and help resolve Consumer and Business Banking customer overdrafts.
• Accurately complete customer transactions.
• Complete branch operational activities, including documenting customer interactions and appointments in the appropriate system.
• Adhere to applicable compliance and operational risk controls and Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
• Meet and maintain registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.