Universal Banker

Hancock Whitney•Many, LA

About The Position

A Universal Banker acquires, manages, and retains meaningful client relationships using a consultative sales and service approach to proactively fulfill clients’ financial needs. The role combines relationship management, financial needs assessment, sales, education on digital banking options, referrals to specialized business partners, and the processing of routine and complex financial center transactions. The banker also supports lobby management and the bank’s risk management culture, and may perform duties based on the needs of the financial center.

Requirements

High school diploma or GED required.
One year of sales and client service experience in a professional environment; prior banking experience is highly preferred, or a bachelor’s degree plus cash-handling and customer-service experience in retail or a financial institution.
Proven ability to form and expand client relationships.
Ability to learn and navigate multiple banking systems and applications and use search tools to find information.
NMLS registration under the SAFE Act of 2008 is required; employment is contingent on meeting initial and ongoing registration requirements, including acceptable background investigation results.
Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
Ability to learn products, services, and procedures quickly and accurately.
Comfort educating others on technology.
Professional, thorough, and organized approach with strong follow-up skills.
Ability to work in a team and proactively collaborate to serve clients.
Ability to understand and follow policies, procedures, and regulatory requirements.
Ability to work financial center hours, including weekends and some evenings.
Ability to travel if required to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to operate related equipment needed to perform essential job functions.
Ability to lift, move, or carry approximately 10 pounds if required, subject to the stated accommodation provision.

Nice To Haves

Bachelor’s degree preferred.
Prior banking experience highly preferred.

Responsibilities

Meet with existing clients and prospects in person and by phone to build and maintain relationships, discover financial needs, and tailor product solutions.
Conduct client outreach through financial center meetings, outbound calls, business visits, or educational seminars.
Educate clients about self-service delivery methods and digital solutions, including mobile, online, and ATM banking.
Refer clients to other business partners for specialized financial needs.
Use product and procedural knowledge to resolve client problems appropriately and efficiently.
Process routine and complex financial center transactions, including deposits, withdrawals, and loan payments.
Conduct client and prospect management activities.
Drive consultative sales conversations and assess financial needs; identify and act on sales opportunities and build a pipeline of appointments to meet assigned sales goals.
Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain client relationships.
Help manage the lobby by engaging, greeting, and directing client traffic.
Perform role duties based on the needs of the financial center.
Support the bank’s risk management culture through awareness, knowledge, and sound decision-making.
Help ensure operational and financial safety and soundness, maintain awareness of the environment and client, and use lobby management to manage client interactions and risk.