Universal Banker I

CB&S Bank•Trenton, GA

About The Position

The Universal Banker I serves as a customer ambassador, providing quality and efficient face-to-face banking service. The role primarily performs teller duties and has secondary responsibilities in new accounts. It processes routine customer transactions, explains available options, promotes bank products and services, and refers customers to appropriate products, specialists, or service channels. The position also provides a range of account and customer services, including opening new accounts, gathering customer information, establishing retirement accounts, arranging direct deposits, and assisting with special services. The Universal Banker I follows branch procedures and security requirements, supports customer retention and business development, and may take on additional branch responsibilities.

Requirements

High school graduate or equivalent.
One year of teller experience or relevant work experience, including clerical, administrative, cash-handling, or customer-service experience.
Ability to interact with customers in a professional and friendly manner.

Responsibilities

Provide courteous, accurate customer service while handling transactions.
Process routine transactions, including check cashing, deposits, withdrawals, and loan payments.
Prepare cashier’s checks and cash advances, and perform ATM balancing.
Identify customers, validate checks, accept deposits, and verify deposit-slip accuracy.
Balance an assigned cash drawer; may serve as Vault Teller or backup and may operate and balance a Teller Cash Recycler.
Comply with internal controls, policies, and procedures.
Answer questions about accounts and bank products and attempt to resolve account issues.
Build knowledge of bank products and general banking through independent study and professional-development courses; complete required monthly and quarterly training.
Process or report garnishments, tax levies, subpoenas, counterfeit currency, mail, night-deposit logs, and negotiable-instrument logs in accordance with branch procedures.
Open new accounts, explain financial institution products and services, and gather information to process new and existing accounts.
Receive deposits and ensure accounts are properly processed.
Establish retirement accounts and arrange direct deposits.
Complete arrangements and documentation for special services, such as foreign-currency exchanges.
Carry out client-retention strategies and proactively prospect for new business.
May serve as Publicity Coordinator or Digital Champion.
Refer loans, other lines of business, and bank services to appropriate specialists.
Open and close the office using established security procedures.
Represent the financial institution in community affairs and civic organizations.
Perform other duties assigned by the supervisor.