Universal Banker

Centier Bank•Indianapolis, IN

8d•$19•Onsite

About The Position

The Universal Banker (Bank Teller) is a front-line client ambassador who is cross-trained to deliver a remarkable client experience. The role involves understanding clients’ transaction requirements, explaining available options, educating clients, retaining and deepening existing relationships, and recommending bank products and services. The position participates in daily branch operations, including account openings and management, other financial service needs, and account maintenance. The Universal Banker completes client transactions accurately and efficiently, maintains records, and handles assigned funds responsibly. The role also supports the branch’s servant sales process and sales tactics, helping clients as a financial guide. This opening is at the Indianapolis Downtown branch, which is open Monday through Friday from 9 a.m. to 5 p.m.; the role may also require evening, weekend, and other-branch availability.

Requirements

High school diploma or equivalent.
Minimum of six months of customer service or cash-handling experience is desirable.
Working knowledge of PC software, including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and other bank-approved software systems.
Ability to proofread and verify written materials.
High attention to detail and accuracy.
Ability to enter and retrieve computer information, sort documents, and follow logical instructions and systems.
Ability to make texture judgments when verifying currency authenticity.
Ability to work well with others and in a team environment.
Ability to listen to understand client problems, consider options, and recommend and implement solutions.
Consultative skills to identify clients’ financial needs and recommend solutions.
Ability to adopt new technology, system conversions, and software rollouts through successful implementation.
Ability to interact with business partners, including Investment Services, Mortgage, and Business Banking sales professionals.

Nice To Haves

Banking experience is a plus, but not required.

Responsibilities

Provide high-quality, friendly, positive, and professional service in response to client requests.
Build rapport with clients, identify their needs, recommend and explain solutions, handle objections, and ask for their business.
Understand, promote, and advise clients on the bank’s products, services, and digital delivery channels.
Perform teller transactions, including accepting deposits and loan payments, verifying cash and endorsements, cashing checks within established limits, issuing money orders and official checks, and redeeming savings bonds.
Count the cash drawer daily, ensure it balances, and investigate discrepancies.
Comply with BSA/AML/OFAC regulations and guidelines and report suspicious activity or clients to management or the Security Department.
Protect the confidentiality of client business and maintain a position of trust and responsibility.
Handle and resolve client problems and complaints promptly and efficiently.
Assist with currency shipments, drop-off and night-drop deposits, cash machines, the branch ATM, and the branch vault.
Assist associates with drawer balancing and locating errors.
Conduct client onboarding and outbound follow-up calls regarding quality conversations and sales opportunities.
Work toward individual, branch, and organizational goals and communicate progress to the manager.
Maintain current working knowledge of the bank’s products and services and seek assistance for development needs.
Represent Centier professionally through virtual or external community involvement, initiatives, and volunteerism, and log volunteer hours.
Participate in personal development, online learning, and internal or external training.
Identify opportunities to refer clients to specialists in other business lines.
Perform PA’s, aisle time, and other promotional activities when applicable.
Maintain a professional appearance and manner, an orderly work area and branch, and comply with the Dress Code and Clean Desk policies.
Follow Centier’s Mission, Essentials of Excellence, and Values in all interactions.
Mentor fellow associates on tasks and assignments.
Train and onboard new associates as a Branch Teller Mentor.
Interview clients at the new accounts desk, assess their needs, and manage the opening of personal and business accounts from start to finish.
Be available to work evenings, some weekends, and at other branches as needed.