Unit Clerk Jobs

About The Position

Requirements

• High school diploma or GED required.
• Successfully complete the hospital's orientation, core orientation, and unit-specific orientation.
• Successfully complete organizational competency requirements for English, writing, spelling, and reading comprehension.
• Working knowledge of medical terminology.
• Ability to proficiently operate a computer in all aspects.
• Ability to operate Microsoft Office programs at an intermediate level.
• Advanced internet skills.
• General technical clerical skills, including scanning, faxing, copying, and operating an advanced telephone system.
• Advanced customer service skills.
• Ability to communicate effectively with patients, visitors, and all members of the care delivery team.
• Maintain unsupervised access to unit medication rooms for stocking and/or retrieving supplies.
• For Patient Safety Assistant duties, use safe patient-handling practices, proper body mechanics, appropriate transfer or lifting devices, and personal protective equipment when necessary.

Nice To Haves

• 1–3 months of related experience and/or training preferred.
• Previous healthcare experience preferred.

Responsibilities

• Answer and manage 13 incoming phone lines, including public and in-house calls and incoming patient report calls.
• Coordinate patient radiology transfers and transports by communicating with CT, MRI, X-Ray, and Ultrasound departments.
• Page and contact on-call physicians for consulting and emergent medical services using SmartWeb, Emergin, ITSM, and Conveyant databases.
• Initiate ED and hospital call downs, including tier 1 and tier 2 trauma calls, AMI and stroke calls, and Code Black Level 1 and 2 notifications.
• Monitor and operate the 13-bed camera Patient Safety Surveillance program for patients requiring additional visual and auditory monitoring.
• Scan encounter-level documents into patient charts for ED clinicians and other departments, including Case Management/MSW, law enforcement documentation, subpoena information, and the ED Pharmacy Department.
• Arrange and facilitate patient EMS transfers from the ED, including transfers to nursing facilities, residences, KNI, and KPEP.
• Facilitate and monitor the ED admission process, including supporting correct admitting-provider paging and communicating inpatient bed assignments to the team.
• Facilitate priority 1 blood orders and initiate massive transfusion protocols with the blood bank; retrieve and deliver blood products to the ED as needed.
• Obtain requested medical records from outside hospitals and scan them into patient charts.
• Create a daily physician call schedule and maintain and collect on-call schedules for relevant offices and medical groups in the Kalamazoo/BMH area.
• For suicide precautions only, function as a Patient Safety Assistant by observing and reporting patient activities and behaviors, communicating with patients and care providers, and following safety and confidentiality procedures.
• Assist with patient turns and transfers to a commode or bathroom using safe handling practices and equipment when required.
• Accompany patients to diagnostic tests occasionally and help maintain a clean and orderly environment.