Preop - FT Unit Clerk 12D

Bronson Healthcare•Kalamazoo, MI

5d•Onsite

About The Position

Under the supervision of Unit Leadership, the Unit Clerk/Receptionist performs clerical and receptionist functions for the unit. The role prepares and compiles nursing-unit records, coordinates unit communication systems such as phones, the nurse call system, and hospital information systems, relays information, maintains positive public relations, and assists with supplies, equipment, and the unit environment. Other duties may be assigned by Unit Leadership. Employees providing direct patient care must demonstrate competencies specific to the population served. The position coordinates information throughout the unit, answers calls and nurse-call requests, directs visitors, maintains and distributes patient records and information, supports patient flow, processes equipment and staff requests, and gathers, enters, and retrieves information in computerized systems. Additional duties include transporting patients and guests as needed, stocking supplies, assisting with admission paperwork, delivering items received through the tube station to nursing staff, monitoring elevator bays with transport, and assisting with the Environment of Care and patient and family needs. This posting also describes Patient Safety Assistant duties for suicide precautions, but states that this function is not required in the 5712 Preoperative Surgery department. The role is a full-time, 12-hour day-shift position scheduled for 36 hours per week at Bronson Methodist Hospital South Campus in Kalamazoo.

Requirements

High school diploma or GED required for employees hired on or after June 1, 2017.
Ability to successfully complete the organization’s competency requirements for English, writing, spelling, and reading comprehension.
Ability to successfully complete hospital, core, and unit-specific orientation.
Working knowledge of medical terminology.
Ability to input and retrieve data from the organization’s computerized systems.
Organizational skills to maintain records and orderly filing systems and manage multiple processes simultaneously.
Ability to communicate effectively with patients, visitors, and all members of the care delivery team.

Nice To Haves

One to three months of related experience and/or training preferred.
Previous healthcare experience preferred.

Responsibilities

Coordinate the flow of information throughout the unit or department for staff.
Answer telephone and nurse-call-system inquiries and provide information or relay messages to patients, visitors, and medical staff.
Direct visitors to patient rooms or visitor waiting areas; distribute mail, newspapers, and flowers to patients.
Compile patient census information, maintain records, and distribute information according to unit procedures.
Coordinate with the charge nurse to support smooth and timely patient flow into, through, and out of the department.
Perform clerical duties and process equipment and staff requests related to department needs.
Record patient and attending-physician information to prepare medical records for new patients, and maintain patient medical-record files in the unit.
Monitor and requisition supplies designated by nursing staff, and organize and store supplies according to unit procedures.
Gather, enter, and retrieve information using computerized systems.
Transport patients and guests within the facility under direction or as needed.
Stock the assigned unit to facilitate patient care.
Take admission paperwork to patient rooms and facilitate or complete Medicare/important-message and other paperwork as directed by an RN.
Manage incoming items from the tube station and deliver medications or other items to the RN or medication cart.
Work with transport to monitor elevator bays for beds and carts.
Assist in monitoring the Environment of Care.
Attend to patient and family needs, including other assigned tasks such as passing water or getting a towel.
Other duties as assigned by Unit Leadership.