Unit Clerk - System Care Management - Full Time

Guthrie Enterprise • Sayre, PA

11d

About The Position

The Unit Clerk provides clerical, communication, and reception support on assigned nursing units, helping clinical and non-clinical teams maintain the flow of information and support patient care. The role requires population-specific communication skills and a professional, courteous approach when interacting with patients, families, and members of the healthcare team.

The Unit Clerk helps maintain a safe and organized work environment, manages clerical and unit supplies, communicates messages, performs errands, and completes patient registration and chart-related tasks. The position follows hospital and nursing department policies and procedures, including downtime and emergency processes.

Responsibilities

• Help maintain a safe environment and recognize, troubleshoot, and initiate corrective action for equipment issues.
• Follow hospital and nursing department policies and procedures for equipment, supplies, and work practices.
• Use proper body mechanics to help prevent injury to self or patients.
• Organize and manage time effectively, completing work within department guidelines and maintaining a neat, clean work area.
• Order and maintain clerical supplies and order necessary unit equipment and supplies.
• Perform errands in a timely manner.
• Use telephones, intercoms, and computer systems to communicate.
• Answer telephone calls promptly and politely, identifying self, title, and department.
• Receive and send messages accurately and promptly.
• Communicate concisely, tactfully, and considerately with patients, families, and healthcare team members, representing the hospital professionally.
• Implement downtime processes and procedures, including order interpretation and transcription as necessary.
• Notify the RN of any stat order.
• Register patients, assemble and disassemble charts promptly, and perform other clerical work according to unit guidelines.
• Assist in orienting new employees.
• Attend and participate in unit council and unit clerk meetings, with 70% attendance.
• Assess strengths and weaknesses and establish written self-development goals.
• Accept non-routine work assignments as appropriate and participate in community activities as encouraged.
• Follow hospital and nursing department procedures during emergencies, stressful situations, fire and disaster drills.
• Seek supervision and guidance when appropriate and support the philosophy of the hospital and nursing department.

Benefits

• Voluntary 403(b) retirement plan with Fidelity investment options
• Employee Assistance Program
• Shift differentials and premiums for evenings, nights, weekends, and float coverage
• PTO starting on Day 1

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed