Unit Clerk, Ambulatory Care Unit - Full-Time

Mercyhealth Wisconsin and Illinois•Freeport, IL

About The Position

The Unit Clerk supports patient care operations in a fast-paced surgical ambulatory setting by handling order entry, record management, visitor assistance, and communication coordination. The role works collaboratively with clinical staff to support efficient unit workflow, supply management, and quality improvement while providing service to patients and families. This is a full-time position scheduled for 40 hours per week, Monday through Friday, from 7:30 a.m. to 4:00 p.m. The Unit Clerk may float to various units based on identified needs.

Requirements

Completion of a Unit Clerk course or equivalent on-the-job training.
Obtain approved CPR or BLS certification within 90 days.
Computer knowledge is beneficial.
Demonstrate problem-solving, technical, interpersonal, motivational, professional, safety, attendance, dependability, and initiative skills as described in the posting.

Responsibilities

Process orders accurately and promptly.
Answer telephone calls and call lights appropriately; provide information or relay messages to patients and staff.
Direct visitors to patients’ rooms.
Maintain medical records for current patients.
Process patient charges and order supplies as needed.
Float to various units based on identified needs.
Participate in department or unit performance improvement activities.