BMH Emergency Department Unit Clerk PT 07-19

Bronson Healthcare Group•Kalamazoo, MI

18d•Onsite

About The Position

The Emergency Department Unit Clerk serves as a department facilitator, supporting processes outside direct patient care so that care can be delivered correctly and efficiently. The role works closely with the ED Charge Nurse and ED Flow Coordinator to help manage department operations and patient flow, and works with physicians and other care team members to support patient care. Duties include managing a 13-line phone system, handling and scanning documents, contacting physicians, obtaining medical records, coordinating radiology transports, monitoring a 13-bed Patient Safety Surveillance system, and arranging EMS transportation from the ED. The position also facilitates admissions, emergency call-downs, priority blood orders and massive transfusion protocols, and may function as a Patient Safety Assistant for patients on suicide precautions only. The role is based at Bronson Methodist Hospital South Campus in Kalamazoo and is part time, with a 12-hour day shift and 24 scheduled hours per week.

Requirements

High school diploma or GED required.
Successfully complete the hospital's orientation, core orientation, and unit-specific orientation.
Successfully complete organizational competency requirements for English, writing, spelling, and reading comprehension.
Working knowledge of medical terminology.
Ability to proficiently operate a computer in all aspects.
Ability to operate Microsoft Office programs at an intermediate level.
Advanced internet skills.
General technical clerical skills, including scanning, faxing, copying, and operating an advanced telephone system.
Advanced customer service skills.
Ability to communicate effectively with patients, visitors, and all members of the care delivery team.
Maintain unsupervised access to unit medication rooms for stocking and/or retrieving supplies.
For Patient Safety Assistant duties, use safe patient-handling practices, proper body mechanics, appropriate transfer or lifting devices, and personal protective equipment when necessary.

Nice To Haves

1–3 months of related experience and/or training preferred.
Previous healthcare experience preferred.

Responsibilities

Answer and manage 13 incoming phone lines, including public and in-house calls and incoming patient report calls.
Coordinate patient radiology transfers and transports by communicating with CT, MRI, X-Ray, and Ultrasound departments.
Page and contact on-call physicians for consulting and emergent medical services using SmartWeb, Emergin, ITSM, and Conveyant databases.
Initiate ED and hospital call downs, including tier 1 and tier 2 trauma calls, AMI and stroke calls, and Code Black Level 1 and 2 notifications.
Monitor and operate the 13-bed camera Patient Safety Surveillance program for patients requiring additional visual and auditory monitoring.
Scan encounter-level documents into patient charts for ED clinicians and other departments, including Case Management/MSW, law enforcement documentation, subpoena information, and the ED Pharmacy Department.
Arrange and facilitate patient EMS transfers from the ED, including transfers to nursing facilities, residences, KNI, and KPEP.
Facilitate and monitor the ED admission process, including supporting correct admitting-provider paging and communicating inpatient bed assignments to the team.
Facilitate priority 1 blood orders and initiate massive transfusion protocols with the blood bank; retrieve and deliver blood products to the ED as needed.
Obtain requested medical records from outside hospitals and scan them into patient charts.
Create a daily physician call schedule and maintain and collect on-call schedules for relevant offices and medical groups in the Kalamazoo/BMH area.
For suicide precautions only, function as a Patient Safety Assistant by observing and reporting patient activities and behaviors, communicating with patients and care providers, and following safety and confidentiality procedures.
Assist with patient turns and transfers to a commode or bathroom using safe handling practices and equipment when required.
Accompany patients to diagnostic tests occasionally and help maintain a clean and orderly environment.