Unit Clerk, Emergency Department - Part-Time

Mercyhealth Wisconsin and Illinois•Freeport, IL

About The Position

The Unit Clerk provides administrative support in a fast-paced healthcare environment, coordinating unit operations and helping maintain efficient patient flow and customer service. The role involves managing patient information and medical records, processing orders and charges, handling communications, and working with clinical staff. The position is part-time and scheduled for two 12-hour shifts per week; the shift varies. The clerk may float to different units based on identified needs. Completion of a Unit Clerk course or equivalent on-the-job training is required. Approved CPR or BLS certification must be obtained within 90 days. Computer knowledge is beneficial. The position has no supervisory responsibilities.

Requirements

Completion of a Unit Clerk course or equivalent on-the-job training.
Obtain approved CPR or BLS certification within 90 days.
Computer knowledge is beneficial.
Demonstrate problem-solving, technical, interpersonal, motivational, professional, safety, attendance, dependability, and initiative skills.

Responsibilities

Process orders accurately and in a timely manner.
Answer telephone calls and call lights appropriately, provide information, and relay messages to patients and staff.
Direct visitors to patient rooms.
Maintain medical records for current patients.
Process patient charges and order supplies as needed.
Float to various units based on identified need.
Participate in department or unit performance improvement activities.