Unit Clerk, Emergency Department - Part-Time

Mercyhealth•Freeport, IL

About The Position

Mercyhealth is seeking a highly organized Unit Clerk to support the Emergency Department in a fast-paced healthcare environment. The role supports unit operations through medical records management, order processing, patient communication, charge and supply processing, and administrative support. The Unit Clerk collaborates with clinical staff to support efficient patient flow and customer service while maintaining accuracy and complying with organizational policies and healthcare standards. The schedule is two 12-hour shifts per week, with shifts that vary. The position may float to other units based on identified needs and has no supervisory responsibilities.

Requirements

Completion of a Unit Clerk course or equivalent on-the-job training.
Obtain approved CPR or BLS certification within 90 days.
Computer knowledge is beneficial.
Demonstrate problem-solving, interpersonal, technical, and communication skills; maintain confidentiality; and remain professional, dependable, punctual, and productive.

Responsibilities

Process orders accurately and in a timely manner.
Answer telephone calls and call lights appropriately, providing information or relaying messages to patients and staff.
Direct visitors to patients’ rooms.
Maintain medical records for current patients.
Process patient charges and order supplies as needed.
Float to various units based on identified needs.
Participate in department or unit performance improvement activities.
Follow safety and security procedures and report potentially unsafe conditions.