HUC - ER

BOONE MEMORIAL HOSPITAL INC•Madison, WV

1d•Onsite

About The Position

The Emergency Department Unit Clerk performs clerical and coordination functions in support of patient care delivery in the Emergency Department. The role serves as a central communication point for the unit and helps ensure accurate, timely information flow among providers, nursing staff, patients, visitors, and ancillary departments. The clerk maintains patient documentation, enters and verifies orders, and supports communication and operational workflows in accordance with hospital policies, regulatory requirements, and patient safety standards. The position works in a fast-paced Emergency Department with frequent interruptions and potentially high patient volumes. It involves regular interaction with patients, families, physicians, nursing staff, and interdisciplinary team members, and may involve stressful or urgent situations, including medical emergencies and trauma cases. The employee must follow infection-control protocols, adapt to changing care needs and workflow priorities, and support patient safety, quality improvement, and organizational compliance. Minimal travel is required, with occasional travel possible for educational programs, trauma meetings, training, or regional healthcare collaboration activities.

Requirements

High school diploma or equivalent.
Basic math, spelling, and clerical competency.
Ability to perform clerical duties accurately and efficiently in a fast-paced, high-interruption environment.
Ability to manage multiple priorities while maintaining attention to detail.
Professionalism, reliability, effective communication skills, and commitment to patient-centered care.
Willingness to work flexible schedules, including weekends, holidays, and rotating shifts.
No specific professional license or certification is required unless otherwise established by hospital policy.

Nice To Haves

Completion of a medical terminology course.
Previous clerical, healthcare, hospital, or unit clerk experience.
Previous experience in a hospital or Emergency Department setting is strongly preferred.

Responsibilities

Compile, maintain, and update patient records in the electronic health record in accordance with hospital policies and regulatory requirements.
Transcribe and enter physician orders for laboratory, radiology, pharmacy, and other ancillary services promptly and accurately, ensuring appropriate sequencing, prioritization, and completeness.
Check orders for clarity and completeness and promptly escalate incomplete, unclear, or potentially unsafe orders to licensed clinical staff.
Maintain patient confidentiality in compliance with HIPAA and organizational privacy policies.
Answer telephones, call lights, and intercom systems promptly and professionally, and relay information to appropriate staff.
Use read-back and verification when relaying critical information in accordance with patient safety standards.
Coordinate communication with ancillary departments, including laboratory, radiology, housekeeping, and maintenance.
Greet and direct patients and visitors courteously and professionally while helping maintain a safe, organized environment.
Prepare charts, forms, and supplies and maintain unit readiness in accordance with Environment of Care standards.
Provide clerical and operational support to nursing leadership to promote efficient patient flow and throughput.
Ensure clerical functions affecting patient care are timely, accurate, and complete.
Participate in ongoing training, competency validation, and performance improvement initiatives.
Assist or float to other areas as needed to support hospital operations.
Support patient safety, quality improvement, and organizational compliance; report safety concerns, near misses, adverse events, threats, incidents, and other safety concerns as required.
Follow applicable laws, regulations, accreditation standards, hospital policies, and safety practices, including workplace violence prevention and patient rights, confidentiality, and privacy requirements.
Follow standard precautions and infection-control protocols.