Travel Manager Jobs

About The Position

Requirements

• At least 2 years of experience as an After Hours Travel Manager within Corporate Traveler.
• Demonstrated leadership, coaching, and training experience.
• Strong knowledge and practical experience using Sabre GDS.
• Experience with NDC and web-based travel booking platforms.
• Experience supporting VIP, executive-level, or high-value corporate travelers.
• Excellent organizational, communication, and stakeholder management skills.
• Strong attention to detail and commitment to service excellence.
• Ability to prioritize multiple tasks and perform effectively under pressure.
• Strong problem-solving and decision-making capabilities.
• Professionalism, discretion, and sound judgment when handling escalations.
• Flexibility to work a 40-hour schedule that may include weekends, overnight shifts, holidays, and varying shift patterns.
• Reliable, high-speed internet connectivity to support video conferencing, access to company systems, and secure handling of company data.

Nice To Haves

• Openness to working late evening hours until 1–2 AM PST as an alternative to a full overnight shift.

Responsibilities

• Train and mentor novice Travel Managers and act as an on-shift buddy when assigned.
• Coordinate and support helper coverage during shifts, particularly on weekends.
• Post regular Taskmaster updates in designated Teams channels.
• Serve as Email Captain when assigned and monitor Emailgistics folders.
• Approve team breaks, lunches, and HOPs.
• Monitor call and email dashboards to drive productivity and service efficiency.
• Check in proactively with team members and address workflow challenges.
• Respond to questions from consultants and offshore support teams.
• Manage leadership escalations related to active customer service issues.
• Engage senior leadership when urgent business issues arise.
• Adjust schedules and coordinate coverage for team callouts.
• Send urgent alerts when emergency staffing coverage is required.
• Monitor significant IT disruptions and escalate issues with operational impact.
• Use Sabre GDS, NDC solutions, and web-based booking platforms to arrange accurate VIP corporate travel reservations.
• Deliver high-touch, white-glove service to executive-level and high-value travelers.
• Support operational initiatives and special projects as assigned.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported.

Benefits

• Paid time off package, including up to 15 vacation days (increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks and discounts.
• Health and wellness programs and employee financial wellness services.
• National and international award nights and conferences.
• Medical, dental, and vision benefits, including gender-affirming care and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, and long- and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401(k) program with partial match.
• Tuition reimbursement program.
• Employee Share Plan with the ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities across a network of brands and businesses.
• Paid Volunteer Day per calendar year.
• Diversity Day paid leave to observe a holiday or cultural celebration of the employee’s choice.
• Professional and personal development support.
• Recognition opportunities, including regular Buzz Nights and the annual Global Gathering.