Manager, Global Growth Performance

American Express Global Business Travel

3d • $88,200 - $163,800

About The Position

The Manager, Outbound Development owns the follow-through that turns external training into lasting changes in daily work. The role helps new hires become productive faster, ensures training is applied, enables leaders to coach effectively, and builds programs and culture that support retention and career growth. The position spans outbound teams across North America, EMEA, and APAC, including Mid-Market, Enterprise, and GMN, and partners closely with the Outbound Strategy and Outbound Performance managers to align training and coaching with team priorities and performance data. This is a program leadership and coordination role, with logistical support available.

The manager leads onboarding and certification, turns scorecard and call insights into training and coaching priorities, coordinates external trainers and training investment, manages the training budget, and oversees career development and culture programs. The role also coordinates training events and works with regional leaders to ensure programs suit their teams. The position is located in the United States. The stated national base salary range is $88,200 to $163,800, and the role is eligible for a sales incentive plan based on specific sales roles.

Responsibilities

• Design and run the new-hire boot camp to help representatives start live calls sooner and reach full productivity faster.
• Define readiness and certification standards and how they are measured.
• Adapt the onboarding program for different segments and regions without creating separate programs for each.
• Review scorecards and call insights to identify how well the team applies outbound methods and where additional training would help.
• Translate findings into training and clear coaching priorities for leaders.
• Build and evolve representative scorecards with the Outbound Performance manager, who provides the data.
• Help leaders use scorecards and coach consistently.
• Coordinate external trainers and use data to determine where they should focus refresh and advisory sessions.
• Identify opportunities for additional training investment and make the case for that investment.
• Manage the training budget.
• Build and run the SDR to AE boot camp, the SDR career boot camp, and the future leaders boot camp.
• Lead culture initiatives, recognition, and spiffs that reinforce desired behaviors.
• Help create clear growth paths within the SDR role and into other roles.
• Coordinate all trainings and events, including venues, travel, and meals, delegating logistics support where appropriate.
• Work with leaders in every region to ensure programs fit how their teams operate.

Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources for employees and their immediate family.
• Travel deals from major travel providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on the learning platform, leadership courses, and internal job openings available to internal candidates first.
• Global Inclusion Groups for colleagues to connect around common identities or initiatives and drive awareness and action.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed