Stage & Screen - After Hours Senior Travel Manager - Remote, US

Flight Centre

7d•Remote

About The Position

Stage & Screen, the entertainment and sports travel specialist within Flight Centre Travel Group, is hiring a Senior Travel Manager – After Hours Support for its USA team. The role provides travel support to entertainment and sports clients outside standard business hours, combining operational leadership, travel expertise, coaching, escalation management, and premium client service. The position supports travel managers and support teams during high-demand periods to ensure travelers receive responsive, accurate assistance. The role is remote in the USA. Team placement and shift scheduling may be adjusted according to applicant availability. Candidates open to late evening work, potentially until 1–2 AM PST, are especially encouraged to apply as an alternative to a full overnight shift. The anticipated pay rate is $33.17 per hour, dependent on relevant factors including experience, geographic location, and job requirements.

Requirements

At least 2 years of experience as an After Hours Travel Manager with Corporate Traveler.
Demonstrated leadership and coaching experience in a travel management environment.
Strong training and mentoring capabilities.
Experience delivering exceptional white-glove customer service.
Proficiency with Sabre GDS.
Experience using NDC and web-based booking platforms.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
High attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and decision-making skills.
Experience handling escalations and supporting operational workflows.
Flexibility and adaptability in a dynamic travel industry environment.
Reliable, high-speed internet connectivity to support video conferencing, company systems access, and secure handling of company data.

Nice To Haves

Availability for late evening hours, potentially until 1–2 AM PST, as an alternative to a full overnight shift.

Responsibilities

Train and support novice Travel Managers and act as an on-shift buddy when assigned.
Coordinate and support helpers during after-hours shifts, including weekend operations.
Post regular Taskmaster updates within Teams channels.
Serve as Email Captain when assigned and monitor Emailgistics folders.
Approve team breaks, lunches, and HOPs.
Monitor call, email, and operational dashboards to drive efficiency and service excellence.
Check in proactively with team members to support productivity and performance.
Respond to questions from consultants and offshore support teams.
Serve as the first point of contact for leadership escalations involving active customer service issues.
Escalate urgent operational matters to senior leadership when required.
Adjust schedules to accommodate team call-outs and operational demand.
Coordinate emergency coverage and distribute urgent alerts when necessary.
Monitor, escalate, and assist with urgent IT issues affecting operations.
Use Sabre GDS, NDC solutions, and web-based booking platforms to create and manage accurate travel reservations.
Support entertainment and sports clients with complex travel arrangements and changes.
Participate in additional projects, initiatives, and duties as assigned.
Contribute to a safe, inclusive, and accessible work environment where employees feel welcomed, respected, and supported.

Benefits

Paid time off package, including up to 15 vacation days (increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Health benefits including medical, dental, vision, gender-affirming care, and fertility care.
Insurance including hospital indemnity, AD&D, critical illness, long-term disability, and short-term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan with the ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
One paid Volunteer Day per calendar year.
Diversity Day paid leave to observe a holiday or cultural celebration of the employee's choice.
Professional and personal development support and career growth opportunities.