Corporate Traveler - After Hours Travel Consultant (VIP) - Remote, US

Flight Centre

5d•Remote

About The Position

Corporate Traveler, a brand of Flight Centre Travel Group, provides corporate travel services to small and medium-sized businesses through a combination of personal service and travel technology. The company operates across Australia, Canada, the United States, the United Kingdom, South Africa, and New Zealand. The After Hours Travel Consultant joins a fully remote support team, providing personalized, white-glove service to VIP and executive-level corporate travelers. The role handles travel needs efficiently, accurately, and discreetly, including urgent requests, disruptions, emergencies, and last-minute itinerary changes. Consultants support clients through phone and email and use Sabre GDS and other booking platforms to arrange business travel. The position requires flexibility to work various shifts, including weekends, overnight hours, and holidays.

Requirements

Experience working with a Global Distribution System (GDS); Sabre is preferred.
Proven experience providing exceptional customer service.
Strong knowledge of corporate travel reservations, including air, hotel, car rental, and ground transportation bookings.
Excellent written and verbal communication skills.
Strong interpersonal skills and ability to build professional relationships.
Ability to exercise discretion and professionalism when supporting VIP and executive-level clients.
Strong problem-solving skills and ability to develop creative solutions.
Exceptional attention to detail and organizational skills.
Ability to multitask effectively in a fast-paced, time-sensitive environment.
Comfort learning and using new technology and software.
Flexible and adaptable approach to working various shifts, including weekends, overnights, and holidays.
Reliable, high-speed internet connectivity to support job responsibilities, including video conferencing, company-system access, and secure handling of company data.

Nice To Haves

Experience using NDC and web-based booking platforms.

Responsibilities

Deliver after-hours support to VIP corporate travelers by phone and email.
Manage business travel reservations for air, hotels, car rentals, and ground transportation.
Use Sabre GDS and other booking platforms, including NDC and web-based systems, to arrange travel.
Respond to urgent travel requests, disruptions, emergencies, and last-minute itinerary changes.
Provide personalized, professional service to executive-level travelers, exercising discretion.
Follow company procedures, client account guidelines, and service standards.
Escalate complex travel issues, operational concerns, or high-value client matters to the Leader on Shift when appropriate.
Collaborate with other consultants to ensure seamless service and client satisfaction.
Build and maintain professional relationships with clients and internal stakeholders.
Develop expertise in premium service delivery, discretion, and relationship management for VIP travelers and key accounts.
Support additional projects and responsibilities as assigned, and perform other assigned duties.
Contribute to a safe, inclusive, and accessible work environment.

Benefits

Paid time off package, including up to 15 vacation days (increasing to 20 days after two years), five sick days, three personal days, one Diversity Day, one Volunteer Day, and nine recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Health benefits, including medical, dental, vision, gender-affirming care, and fertility care.
Insurance including hospital indemnity, AD&D, critical illness, and long- and short-term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan with the ability to purchase company stock on the Australian Stock Exchange, with partial company match subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
Diversity Day paid leave to observe a holiday or cultural celebration of the employee's choice.
One paid Volunteer Day per calendar year.
Professional and personal development support and career growth opportunities.