VIP Travel Consultant

ADTRAV Travel Management•Columbus, OH

11d•$27 - $32•Remote

About The Position

ADTRAV is seeking a VIP Travel Consultant to manage all aspects of travel for VIP clients. The role involves communicating with customers through multiple channels to determine their destinations, transportation, travel dates, financial considerations, and accommodation needs. The consultant books and issues domestic and complex international airline itineraries, hotel reservations, and car and train reservations using a GDS system. The position requires timely, accurate service for new travel arrangements and itinerary changes, expert travel guidance, and high-touch customer support. The consultant maintains client account knowledge, monitors queues and issued tickets, manages preferred-vendor and related service programs, and coordinates with airlines on flight changes, seats, and upgrades. The role also entails meeting management-defined KPIs, following ADTRAV procedures, collaborating with colleagues, participating in training, and maintaining confidentiality and effective working relationships.

Requirements

High school diploma or equivalent.
At least 5 years of experience booking corporate domestic and international travel.
Experience working with VIP clients and providing high-touch, white-glove service.
Experience using a GDS system; Sabre is required.
Strong knowledge of city, airline, hotel, and car rental codes.
Understanding of federal travel regulations, the Fly America Act, and the Open Skies Agreement.
Ability to weigh cost benefits and recommend alternative travel options within corporate policy.
Strong computer and typing skills, including navigating quickly between programs and using shortcut keys.
Demonstrated ability to learn and use technology, including multiple applications and monitors simultaneously.
Ability to consistently deliver excellent internal and external customer service.
Experience with Microsoft Office, including Outlook, Word, and Excel.
Excellent written and verbal English communication skills and listening skills, including clarifying and responding to traveler needs.
Strong attention to detail, accuracy, and quality.
Self-motivation and ability to manage multiple priorities and complete tasks with minimal supervision.
Strong organizational and problem-solving abilities.
Ability to communicate ideas clearly and concisely, receive feedback and direction, and maintain a professional, positive demeanor while working cooperatively.
Ability to work remotely and meet company home-office requirements.
Ability to sit and work at a computer for extended periods without leaving the work area.
Ability to successfully attend and pass new-hire and department-specific training.
Ability to maintain confidentiality of company and client information.
Ability to work a schedule between Monday and Friday, 7 a.m. and 7 p.m. CT, and work overtime and some weekends and holidays as needed.
Ability to successfully pass a credit, criminal, and/or employment reference background check.
Ability to successfully pass a government clearance process as required.

Nice To Haves

Experience booking complex international travel.
Prior experience with visas and passports.
Amadeus experience.

Responsibilities

Answer client calls and emails promptly regarding new travel arrangements and changes to existing itineraries.
Use Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently.
Maintain account knowledge to assist clients without delay.
Check queues daily to ensure accuracy and completeness of issued tickets.
Maintain service programs, including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
Provide travel expertise to clients.
Send international travel quotes and explain fare rules, restrictions, non-refundable terms, Open Skies, and FAA rules.
Meet management-defined KPIs, including productivity and transaction targets, and maintain consistent attendance and schedule adherence.
Communicate with airlines about flight changes, seating, and upgrades, and update clients as needed.
Follow ADTRAV policies, procedures, and approved workflows for servicing travelers.
Provide excellent customer service, demonstrate empathy, and identify and resolve traveler issues.
Communicate with other agents and employees to solve problems, gather information, and service travelers.
Build knowledge of ADTRAV's industry and customer base and participate in ongoing training.
Represent ADTRAV's values and maintain effective working relationships with employees, partners, vendors, and clients.
Adhere to company policies and procedures.
Perform other duties as assigned.