Remote VIP Travel Consultant – Evenings and Overnights Shifts
About The Position
Amex GBT is hiring a VIP Travel Consultant to manage travel for VIP clients, including business executives and people in the entertainment industry. The role advises and arranges corporate travel for customers in the United States, including individuals and groups, and books domestic and international journeys across air, road, rail, and accommodations. Consultants research travel options, anticipate traveler needs, and may sell additional services. They use Sabre, Apollo, or Amadeus, follow customer travel policies and applicable service-provider and regulatory requirements, and handle special requests and customer issues. The role also involves following security protocols to prevent fraudulent after-hours bookings and collaborating with teammates to improve service through coaching, mentoring, and feedback. Evening, weekend, and overnight shifts are available, with shift premiums mentioned for alternative shifts and dual GDS experience.
Requirements
- Native expertise in a GDS: Sabre, Apollo, or Amadeus.
- At least 3 years of corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel.
- Excellent professional written and verbal communication.
- Attention to detail.
- Ability to act with integrity and safeguard personal traveler information.
- Ability to resolve customer issues quickly and independently or with suppliers.
- Teamwork and openness to feedback.
- Passion for excellence in client service, including proactively anticipating traveler needs.
Nice To Haves
- Dual GDS experience; shift premiums are mentioned for employees with dual GDS experience.
Responsibilities
- Advise and arrange travel for corporate business customers, including individuals and groups, in the United States.
- Research travel options and proactively anticipate traveler needs to offer additional services.
- Arrange and book domestic and international business travel of varying complexity, including air, road, rail, and accommodations.
- Use a Global Distribution System such as Sabre, Apollo, or Amadeus.
- Ensure compliance with customers’ agreed travel policies, service-provider policies, and regulatory requirements.
- Use positive telephone service techniques and act on special customer requests.
- Follow security protocols to prevent fraudulent callers from booking trips after hours.
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels.
- Resolve customer issues quickly and independently or with suppliers.
- Protect personal traveler information and act with integrity.
Benefits
- Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources for employees and their immediate family.
- Travel deals from major travel providers on flights, hotels, cruises, and car rentals.
- Access to more than 20,000 courses on a learning platform and leadership courses.
- Internal job openings are available to internal candidates first.
- Inclusion Groups for colleagues to connect around common identities or initiatives.
- Shift premiums for alternative shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
