VIP Travel Consultant

BCD

1d • $50,000 - $65,000 • Remote

About The Position

The VIP Travel Consultant provides high-touch service to key client travelers and handles incoming requests accurately and efficiently through multiple channels, including phone and email. The role serves as the primary point of contact for executive-level travelers, offering active travel consultation, sharing travel details, and up-selling related products. This is a remote, full-time position in the United States. The stated standard hours are Monday through Friday, 7 a.m. to 6 p.m. Central time, but the position requires schedule flexibility and assignments may include day, evening, overnight, weekend, and holiday shifts based on business needs. Preferred schedules and ongoing shift modifications may not be available.

BCD Travel describes itself as a global business travel company providing technology, human expertise, meetings and events management, and consultancy services. The role uses BCD Travel tools and systems to manage reservations and customer requests while applying client travel policies, supplier rules, and relevant travel regulations.

Requirements

• Experience in VIP travel.
• Working knowledge of the travel industry, policies, procedures, and processes.
• Strong skills in GDS Sabre.
• Strong verbal and written communication skills in English.
• Flexibility regarding work schedules; assignments may include day, evening, overnight, weekend, and holiday shifts.

Responsibilities

• Use appropriate BCD Travel tools and systems to complete requests.
• Search for and confirm travel reservations for customers.
• Understand client travel policies and consistently guide and consult customers accordingly.
• Fulfill requests related to travel regulations, including DOT, TSA, passports, and visas.
• Apply knowledge of travel supplier rules.
• Maintain, communicate, and expand knowledge of the travel industries supported.
• Provide high-touch service to key client travelers and handle requests through channels such as phone and email.
• Serve as the primary point of contact for executive-level travelers, provide active travel consultation and travel details, and up-sell related products.

Benefits

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow skills and career.
• Generous vacation days.
• Compensation package that includes mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• Work From Anywhere opportunity for 60 days per year.
• Inclusive work environment where diversity is celebrated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed