VIP Travel Consultant
About The Position
The VIP Travel Consultant provides high-touch service to key client travelers and handles incoming requests accurately and efficiently through multiple channels, including phone and email. The consultant serves as the primary point of contact for executive-level travelers, offering active travel consultation, sharing travel details, and upselling related products. This is a remote, full-time role on the After-Hours team. The position requires schedule flexibility, including evenings, weekends, and some holidays; shifts are assigned after training and may include day, evening, or overnight hours according to business needs. An after-hours shift differential of up to 20% may apply, depending on the assigned shift.
Requirements
- Experience in VIP travel.
- Working knowledge of the travel industry, policies, procedures, and processes.
- Strong skills in GDS Sabre.
- Strong verbal and written communication skills in English.
- Flexibility to work schedules that may include evenings, weekends, holidays, and other shifts based on business needs.
Responsibilities
- Use appropriate BCD Travel tools and systems to complete requests.
- Search for and confirm travel reservations for customers.
- Understand client travel policies and consistently guide and consult with customers accordingly.
- Fulfill requests related to travel regulations, including DOT, TSA, passports, and visas.
- Apply knowledge of travel supplier rules.
- Maintain, communicate, and expand knowledge of the travel industries supported.
- Serve as the primary point of contact for executive-level travelers, provide travel consultation and details, and upsell related products.
- Handle incoming traveler requests accurately and efficiently through channels such as phone and email.
Benefits
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow skills and career.
- Work at the forefront of travel technology.
- Generous vacation days.
- Compensation package that includes mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- Inclusive work environment where diversity is celebrated.
- Work From Anywhere opportunity for 60 days per year.
- Up to 20% shift differential, depending on assigned shift.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
