Transit Supervisor Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• 1–2 years of direct supervisory experience and/or road supervisor experience.
• Ability to operate a tablet, cellphone, and personal computer successfully and efficiently.
• Intermediate computer skills in a Windows environment; excellent Microsoft Word, Excel, and Outlook skills.
• Ability to read, speak, write, and understand English clearly.
• Maintain a Commercial Driver’s License (CDL) Class B or higher with Passenger (P) endorsement and no Airbrakes (L) restriction.
• Ability to work independently and objectively, meet deadlines, and accept job responsibilities.
• Ability to communicate effectively and work with all departments and interdepartmental personnel.
• Excellent phone demeanor and customer service skills.
• Excellent verbal, interpersonal, judgment, and problem-solving skills.
• Ability to perceive, respond to, and communicate positively about the needs of colleagues and customers.
• Professional experience and demeanor; positive attitude and sensitivity when interacting with customers and staff with special physical and/or non-neurotypical needs.
• Ability to work in a 24-hour, 365-day-per-year operation, including the stated combination of daytime, evening, and weekend hours.
• Ability to move around the office and between floors, use standard office equipment, and access filing systems and cabinets.
• Ability to communicate effectively in person, by telephone, email, and other electronic means.
• Ability to frequently work outdoors in extreme hot or cold weather, including rain, snow, and sleet.
• Ability to sit for extended periods and multitask proactively in a high-stress, fast-paced environment.
• Ability to reach and pull overhead and to climb, bend, and kneel.
• Ability to operate a vehicle for more than 6 hours per day.
• Ability to use electronic handheld devices, including a tablet, cellphone, and two-way radio.
• Ability to acquire and maintain a medical examiner’s certificate (DOT card).
• Pass a pre-employment drug screening; comply with the safety-sensitive drug and alcohol testing program.
• Work in inclement weather and emergency situations as required for this essential position.

Nice To Haves

• Fluency in Spanish and/or French.
• 1–2 years of direct supervisory and/or road supervisor experience in a transit setting.
• Previous operations management experience in a transit environment.

Responsibilities

• Demonstrate professional and ethical conduct.
• Provide clear direction and instructions on operational issues; audit service, routes, and road conditions; and recommend alternate routes to dispatch as appropriate.
• Support other supervisors and foster a cohesive, positive working environment for drivers and dispatchers.
• Supervise at least 10 drivers and dispatchers, including managing attendance, approving time-off requests, assisting with personnel issues, and verifying schedules.
• Provide public transportation information to passengers, the general public, and other agencies, and respond courteously to inquiries and requests.
• Investigate accidents, incidents, disputes, and disturbances in accordance with policy and in coordination with appropriate authorities; prepare reports about them.
• Prepare reports regarding service disruptions, security incidents, and operator performance or behavior, and assist operators with filing reports when needed.
• Assist in creating and updating reference materials for dispatchers and operations supervisors.
• Monitor operators’ driving skills and work habits.
• Authorize trips outside transit services when necessary.
• Schedule alternate routes when necessary and assist with passenger rides.
• Use automated computer systems to retrieve scheduled information.
• Monitor pull-outs and service areas.
• Participate actively and routinely in supervisory training.
• Manage all aspects of a department on a rotating basis, including serving as the primary decision-maker and team point of reference.