Transit Supervisor

University of California, San Francisco•San Francisco, CA

11h

About The Position

UCSF’s Department of Transportation manages transit and parking services for students, faculty, patients, visitors, and employees. Transit operations include fixed routes and on-demand services serving nearly 2.5 million annual riders. The department also promotes sustainable transportation options, including walking, bicycling, carpooling and vanpooling, car sharing, and electric scooter sharing. It has more than 190 positions and an annual operating budget exceeding $45 million. The Transit Supervisor oversees UCSF shuttle operations and staff, ensuring safe, efficient, reliable, and customer-focused service. The role supervises shuttle drivers, dispatchers, and support staff; manages schedules, vehicles, equipment, and service performance; and monitors operational data and customer feedback to inform routes, schedules, staffing, and service improvements. The supervisor supports transit policies and procedures, staff training and development, regulatory compliance, emergency readiness, stakeholder communications, and special projects. The role may also oversee third-party vendor contracts.

Requirements

Bachelor’s degree in a related area and/or equivalent experience or training.
Current commercial Class B license with Passenger Endorsement, Air Brake Certification, and medical certificate.
Solid knowledge of transit service operations, policy and regulatory compliance, and commercial professional passenger-transport licensing requirements.
Strong interpersonal, communication, active listening, coaching, and mentoring skills.
Proficiency in basic computer and administrative analysis applications.
Strong defensive driving, customer service, and problem-solving skills.
Ability to prioritize effectively and establish and meet schedules in a high-volume, politically sensitive environment.
Strong team-building skills.
Strong political acumen in dealing with a variety of transit customers.
Strong employee supervision and leadership skills to motivate staff and improve customer and transit services.
Demonstrated experience supervising union or represented staff.
Strong knowledge of DOT, DMV, and OSHA regulations.
Proficiency in scheduling, route-planning, and fleet software systems.

Nice To Haves

Defensive driver training program certification.

Responsibilities

Oversee staff training, goal setting, performance evaluations, and professional development.
Assist with administration, scheduling, and management of personnel, fiscal, and physical resources.
Hire, train, supervise, and evaluate shuttle drivers, dispatchers, and support staff.
Promote a culture of safety, accountability, and excellent customer service.
Manage schedules and time-off requests, customer service, and monitoring of safe driving skills in accordance with state and federal guidelines.
Supervise vehicle, equipment, and shuttle service operations, including overseeing transit equipment maintenance.
Manage day-to-day UCSF shuttle operations, including routing, on-time performance, vehicle availability, and adherence to service schedules.
Assist with developing and implementing transit policies and procedures, ridership surveys, driver training programs, and performance standards.
Monitor ridership trends, feedback, and operational data to adjust routes, schedules, and staffing, and collaborate with teams to meet changing campus needs.
Implement and monitor new technology.
Ensure adherence to emergency protocols, accident procedures, safety rules, and applicable organizational and external transit policies.
Ensure compliance with local, state, and federal transportation regulations.
Lead safety meetings and coordinate defensive-driving and emergency-protocol training.
Evaluate staff on safe driving, passenger transportation, sensitivity to disabled patrons, and customer service.
Help improve processes and procedures for quality and cost effectiveness.
Act as a liaison between Transportation Services and campus departments.
Respond professionally and promptly to service concerns, escalated complaints, and stakeholder inquiries.
Assist management with special projects involving analysis, research, reports, and presentations of findings.
Oversee third-party vendor contracts as needed, ensuring compliance with performance standards and university policies.