Transit Operations Supervisor

Elite Parking Services of America•Jacksonville, FL

About The Position

Elite Parking Services of America is seeking a Transit Operations Supervisor to lead frontline employees and keep daily transit service safe, organized, and dependable. The supervisor prepares the team for each shift, communicates assignments, coaches employees, responds to service disruptions, and ensures the next shift receives a clear handoff. The role calls for someone who follows through, stays calm under pressure, and holds employees accountable while supporting their success. Before each shift, the supervisor reviews staffing, scheduled service, vehicle availability, and outstanding issues; assigns work; communicates expectations; and confirms required tasks and checks are completed accurately and on time. The supervisor observes employee performance, reinforces service standards and procedures, provides coaching or retraining, and documents follow-up actions. In coordination with eCommand, the operations support center, the supervisor monitors service, staffing, vehicles, and open incidents. They verify reported issues, protect passengers and employees, follow approved contingency procedures, escalate unresolved service risks within five minutes, and document response times, causes, and corrective actions after service is restored. The supervisor also addresses attendance concerns and missed commitments under approved management and HR procedures, sets corrective actions and deadlines, maintains coaching records, and communicates unresolved concerns to the Director of Operations. At shift close, they reconcile work and incidents, verify records and supporting documentation, and provide a handoff that identifies unresolved issues, owners, and next steps.

Requirements

Experience supervising or leading frontline employees in transportation or a comparable service environment.
Ability to organize shift assignments and respond effectively to staffing or service changes.
Clear communication and a consistent approach to employee coaching and accountability.
Strong attention to safety, documentation, and follow-through.
Comfort using scheduling, dispatch, and performance-reporting systems.
Open availability to support transit operations.

Nice To Haves

Experience in transit, shuttle, or passenger transportation operations.
Experience in dispatch, field supervision, or service recovery.
Experience with employee coaching, attendance follow-up, and shift reporting.

Responsibilities

Review staffing, scheduled service, vehicle availability, and outstanding issues before each shift.
Assign work, communicate expectations, and confirm employees understand their responsibilities.
Verify that required tasks and checks are completed accurately and on time.
Observe employee performance and reinforce service standards, operating procedures, and required behaviors.
Provide practical coaching and retraining when performance falls below expectations; document follow-up and verify sustained improvement.
Monitor service, staffing, vehicles, and open incidents in coordination with eCommand, the operations support center.
Verify reported issues, protect passengers and employees, and follow approved contingency procedures.
Escalate unresolved service risks within five minutes according to company procedures.
Confirm service restoration and document response times, causes, and corrective actions.
Address attendance concerns and missed commitments using approved management and HR procedures.
Establish corrective actions, responsible owners, and deadlines; maintain accurate coaching records and communicate unresolved concerns to the Director of Operations.
Reconcile completed work, outstanding assignments, incidents, and service exceptions at shift close.
Verify shift records and supporting documentation and provide a clear handoff with unresolved issues, owners, and next steps.