Transit Operations Specialist

TRUCKING PEOPLE•Grand Rapids, MN

3h•Onsite

About The Position

The PLUM Catalyst is hiring a Transit Operations Specialist / Vehicle Operator for the goMARTI initiative in Grand Rapids, Minnesota. This role supports an innovative self-driving public transportation service, providing free, on-demand rides along the goMARTI route and helping address rural transportation needs. The ideal candidate is an experienced, safety-conscious driver who is organized, reliable, detail-oriented, customer-focused, and comfortable working with emerging vehicle and accessibility technologies.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Minimum 3 years of driving experience with an excellent driving record.
Safe and responsible driving habits with strong knowledge of traffic and safety regulations.
Comfortable operating vehicles equipped with advanced technology and accessibility systems.
Ability to routinely lift and move up to 30 pounds.
Ability to assist passengers with disabilities, including pushing wheelchairs up ramps and into vehicles.
Strong organizational and documentation skills.
Ability to follow structured processes and standard operating procedures.
Strong attention to detail and a systematic, process-driven approach.
Excellent communication and customer service skills.
Ability to work independently and collaboratively with an operations team.
Comfortable working flexible part-time shifts between 10 AM and 9 PM.

Nice To Haves

Experience in public transportation, transit operations, shuttle driving, rideshare, delivery driving, passenger transportation, or fleet operations.
Experience working with autonomous vehicles, self-driving technology, electric vehicles, accessibility technology, or advanced vehicle systems.
Background in electronics, mechanical systems, automotive technology, or computer systems.
Experience working with customers or passengers in a transportation or service environment.
Weekend availability is preferred.

Responsibilities

Operate and support vehicles equipped with advanced autonomous vehicle, accessibility, and transportation technologies.
Provide safe, reliable, and courteous on-demand public transportation to passengers in Grand Rapids and surrounding communities, including Cohasset, Deer River, and Ball Club.
Interact professionally with passengers and the operations team to deliver a positive customer experience.
Assist passengers with mobility needs, including individuals using wheelchairs and accessibility ramps.
Conduct daily vehicle safety inspections and report maintenance or operational concerns.
Maintain clean, safe, and presentable vehicle interiors and exteriors.
Follow all traffic laws, transportation procedures, safety protocols, and operational guidelines.
Document daily activities, passenger interactions, vehicle conditions, and operational observations.
Provide feedback and recommendations to improve vehicle comfort, cleanliness, accessibility, aesthetics, and passenger experience.
Remain calm and effective when handling unexpected or demanding situations.
Perform other transportation and operations duties as assigned.