Transit Supervisor
About The Position
The Transit Supervisor oversees the planning, management, and daily operations of UCSF shuttle services. The role ensures high-quality, customer-focused service aligned with institutional goals, compliance requirements, and sustainability objectives. The supervisor develops short- and long-range shuttle strategies, supports modernization and digital solutions, and uses operational data to improve service delivery and reporting. The position oversees equitable shuttle services across UCSF locations, including Parnassus, Mission Bay, Mount Zion, and satellite locations. It supervises transit staff, vehicle and equipment operations, service schedules, safety practices, emergency response, and regulatory compliance. The role also supports policy development, process improvements, stakeholder communication, special projects, and third-party vendor contract oversight.
Requirements
- Bachelor’s degree in a related area and/or equivalent experience or training.
- Current commercial Class B license with Passenger Endorsement, Air Brake Certification, and medical certificate.
- Solid knowledge of transit service operations, policy and regulatory compliance, and commercial professional passenger-transport licensing requirements.
- Strong interpersonal, communication, active listening, coaching, and mentoring skills.
- Proficiency in basic computer and administrative analysis applications.
- Strong defensive driving, customer service, and problem-solving skills.
- Ability to prioritize effectively and establish and meet schedules in a high-volume, politically sensitive environment.
- Strong team-building skills and political acumen when dealing with a variety of transit customers.
- Strong employee supervision and leadership skills to motivate and inspire staff to improve customer and transit services.
- Demonstrated experience supervising union or represented staff.
- Strong knowledge of DOT, DMV, and OSHA regulations.
- Proficiency in scheduling, route planning, and fleet software systems.
Nice To Haves
- Defensive driver training program certification.
Responsibilities
- Oversee staff training, goal setting, performance evaluations, and professional development.
- Assist with administration, scheduling, and management of personnel, fiscal, and physical resources.
- Hire, train, supervise, and evaluate shuttle drivers, dispatchers, and support staff.
- Promote a culture of safety, accountability, and excellent customer service.
- Manage staff schedules and time-off requests, customer service, and monitoring of safe driving in accordance with state and federal guidelines.
- Supervise vehicle, equipment, and shuttle service operations, including equipment maintenance.
- Manage daily UCSF shuttle operations to support efficient routing, on-time performance, vehicle availability, and compliance with service schedules.
- Assist in developing and implementing transit policies and procedures, ridership surveys, driver training programs, and performance standards.
- Monitor ridership trends, feedback, and operational data; adjust routes, schedules, and staffing levels in response to changing campus needs; and implement and monitor new technology.
- Ensure adherence to emergency protocols, accident procedures, transit policies, safety procedures, and applicable local, state, and federal transportation regulations.
- Lead regular safety meetings and coordinate defensive-driving and emergency-protocol training.
- Evaluate employees’ safe driving, passenger transport abilities, sensitivity to transportation of disabled patrons, and customer service.
- Assist in implementing process and procedure improvements related to quality and cost effectiveness.
- Serve as a liaison between Transportation Services and campus departments; respond to service concerns, escalated complaints, and stakeholder inquiries.
- Assist management with special projects involving analysis, research, reports, and presentation of findings.
- Oversee third-party vendor contracts as needed, ensuring compliance with performance standards and university policies.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
