Operator Supervisor

High Valley Transit•Park City, UT

20d•Onsite

About The Position

The Operator Supervisor is responsible for safely transporting people by bus on regularly scheduled High Valley Transit routes and helping maintain high levels of system performance, safety, and service metrics. The role works directly with operators, HVT staff, riders, and community members and supervises a team of drivers. The position provides driver support through ride-alongs, system observation, performance feedback, training, and corrective action plans. It also supports daily operations by assisting with bus and schedule assignments, developing detours and emergency routing plans, responding to incidents, and addressing public comments. The role includes bus-driving duties: protecting passenger safety, following scheduled routes, assisting passengers when needed, complying with ADA and securement policies, communicating with dispatch and other personnel, inspecting buses, reporting mechanical issues, and answering customer questions. All duties must be performed in person, primarily throughout the HVT service area in fixed-route buses and varied environments and climates.

Requirements

Legally eligible to work in the United States.
At least 21 years old.
Valid Utah driver’s license with no moving violations in the past 12 months.
Class B Commercial Driver’s License with Air Brakes and Passenger Endorsement.
Must pass a criminal and background check.
Must pass a drug screening.
One year of demonstrated excellence in customer service and one year working as a manager or supervisor, or an equivalent combination of education and experience.
Ability to perform the physical requirements of the job, including regular walking; occasional floor-to-waist lifting up to 50 pounds and carrying up to 15 pounds; reaching, pushing, pulling, kneeling, crouching, balancing, and bending; and prolonged sitting and standing.
Department of Transportation Medical DOT Card.

Responsibilities

Supervise and regularly support a team of drivers through ride-alongs, system observation, performance-metric communication, feedback, and training.
Create and follow through on corrective action plans for drivers who need support.
Investigate, respond to, and resolve public comments regarding transit operations in a timely manner.
Assist with daily bus and schedule assignments as needed, including coverage for driver shortages.
Assist in creating detours and emergency routing plans.
Respond to accidents or incidents throughout the transit area to support system operations.
Promote safety and team spirit among employees.
Safely transport passengers on regularly scheduled routes and protect their safety during each trip.
Follow planned routes and make scheduled stops to pick up and drop off passengers.
Assist passengers on and off the bus when help is needed, and follow ADA and securement policies.
Follow applicable HVT policies and procedures.
Communicate with dispatch, customers, supervisors, maintenance team members, and other operators as needed.
Use a two-way radio to contact dispatch, provide route updates, and immediately report emergencies, accidents, incidents, unanticipated delays, or detours.
Visually inspect the bus before and/or after assigned routes and report mechanical issues in writing.
Answer customer questions.
Perform other related duties as assigned.