Outreach Field Supervisor - Transit Homeless Outreach

Bowery Residents' Committee • New York, NY

23d • Onsite

About The Position

The Outreach Field Supervisor conducts outreach to people experiencing homelessness within the New York City Subway system, including end-of-the-line stations and joint outreach activities with MTAPD or NYPD. The supervisor accompanies and directly supervises outreach staff during shifts, providing real-time feedback, modeling behavior, and communicating with partners and city agencies.

The role coordinates onboarding for new outreach staff, including explaining shift duties, registering staff for required training, connecting them to BRC's internal systems, and teaching necessary data-entry procedures. The supervisor also leads training for existing staff on topics such as client engagement, recognizing mental illness, and reinforcing skills.

The supervisor helps ensure the safety of the team and clients, conducts relevant assessments, and offers referrals to homeless individuals encountered during shifts. The position requires maintaining current knowledge of homeless services and programs and of signs of mental illness and substance abuse. The supervisor records accurate information about individuals approached and maintains client case records, coordinates services with shift and clinical supervisors, and provides emergency first aid/CPR or overdose-prevention assistance when needed. Related duties may be assigned.

This is a full-time position of 37.5 hours per week, scheduled Thursday through Monday from 2:00 p.m. to 10:30 p.m. BRC's Transit Homeless Outreach program operates throughout the transit system and provides outreach and case-management services to connect clients with housing and essential services.

Requirements

• At least 2 years of direct outreach experience; alternatively, an Associate's Degree with 1 year of direct outreach experience working with homeless and/or mentally ill and substance-abusing populations; or a Bachelor's Degree with at least 6 months of direct outreach experience with those populations.
• Basic computer literacy.
• CPR training certification or willingness to take a CPR training class.

Nice To Haves

• Valid driver's license strongly preferred.
• Ability to speak Spanish is desirable.
• Vaccination preferred but not required.

Responsibilities

• Conduct outreach to people experiencing homelessness in the New York City Subway system, including end-of-the-line stations and joint outreach with MTAPD or NYPD.
• Accompany and directly supervise outreach staff on shift, providing real-time feedback, modeling behavior, and communicating with partners and city agencies.
• Coordinate onboarding for new outreach staff, including explaining shift duties, arranging required training, connecting staff to internal systems, and teaching data entry.
• Lead training for existing staff on client engagement, recognizing mental illness, skill reinforcement, and related topics.
• Promote team and client safety, conduct relevant assessments, and offer referrals to homeless individuals encountered during shifts.
• Maintain knowledge of homeless services and programs and stay current on recognizing signs of mental illness and substance abuse.
• Record and maintain accurate data about people approached during shifts and in client case records.
• Consult with shift and clinical supervisors to coordinate services.
• Provide emergency first aid/CPR or overdose-prevention protocol assistance when needed.
• Perform related duties as assigned.

Benefits

• Health insurance and paid sick time are available immediately upon starting work.
• Competitive health and dental plans, with coverage available for a spouse, domestic partner, and dependents.
• At least 3 weeks of paid vacation, 12 paid holidays, and additional paid sick and personal time.
• 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and training opportunities for career development.
• Flexible spending accounts for healthcare, transit, and childcare expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed