Homeless Outreach Counselor Case Manager

Center Point•San Rafael, CA

4d•Onsite

About The Position

Center Point Inc. seeks a Counselor/Case Manager for its residential substance use disorder programs for men, women, and children in San Rafael, Marin County. The position provides outreach, counseling, and case management to individuals experiencing homelessness or at risk of homelessness. Under the direction of the Program Manager, the Outreach Counselor/Case Manager serves as the lead community services liaison and ensures the delivery of comprehensive case management and therapeutic services. The role identifies needed services, facilitates their provision or referrals, and is responsible for initial contact, engagement, needs assessment, and enrollment in identified services. Day-to-day case management includes linking participants to housing, substance use disorder services, primary medical care, mental health services, and educational and vocational resources. The role requires establishing and maintaining cooperative working relationships with staff, colleagues, administrators, and community contacts; communicating effectively with ethnically diverse community constituents; planning and coordinating events, programs, and activities; and using strong organizational, time-management, initiative, and problem-solving skills.

Requirements

High school diploma or equivalent.
At least two years of experience working with homeless populations experiencing substance use and/or mental health disorders.
Certified or registered as an AOD Counselor or Peer Support Specialist with a certification recognized by DHCS.
Excellent verbal, interpersonal, and written communication skills, including the ability to communicate effectively with ethnically diverse community constituents.
Strong organizational and time-management skills, initiative, and problem-solving ability.
Reliably commute to San Rafael, CA or plan to relocate before starting work.

Nice To Haves

Familiarity with Electronic Health Records and online data collection.

Responsibilities

Assist with establishing eligibility for public benefits and completing applications.
Coordinate and implement outreach and referral services to recruit participants and secure appropriate treatment placements.
Develop case management plans for participants and record them in state and federal electronic records.
Make appropriate referrals to internal programs and outside agencies based on clients’ needs.
Monitor participants’ progress relative to their case management plans.
Provide initial contact, engagement, assessment of needs, enrollment into identified services, and day-to-day case management.
Link participants to housing, substance use disorder services, primary medical care, mental health services, and educational and vocational resources.
Plan, coordinate, and implement events, programs, and activities.
Establish and maintain cooperative working relationships with staff, colleagues, administrators, and community contacts.