Homeless Outreach Case Manager - 5260

BronxWorks•New York, NY

3h•$55,000 - $58,932

About The Position

The Homeless Outreach Case Manager works with BronxWorks’ Homeless Outreach Team (HOT), a mobile unit serving homeless individuals on the streets 24 hours a day, 365 days a year. The team helps clients access appropriate services, move to safer environments, and obtain permanent or long-term transitional housing. It includes outreach workers, case managers, and social workers, and partners with psychiatric and medical providers to connect clients with care. The Case Manager independently manages a caseload, engages chronically homeless individuals through field visits, assesses their needs, and supports them in setting goals and following service plans. The role includes referrals and direct assistance with health care, treatment, benefits, legal and immigration services, vital documents, and housing. The Case Manager documents client interactions and progress, coordinates care with other service providers, and drives an agency vehicle to client locations and appointments. The position requires a bachelor’s degree in social work or a related field and a valid driver’s license held for at least one year, with no more than three license violation points in the past three years. One year of case management or related experience is preferred. Physical requirements include prolonged computer use; occasional lifting or moving of up to 10 pounds; standing, walking, sitting, bending, retrieving objects or documents, and potentially climbing five flights of stairs. The role may require travel throughout New York City’s boroughs and adjacent counties, including walking at least one mile in varied weather. A TB test is required within the first 120 days of employment.

Requirements

Bachelor’s degree in social work or a related field of study.
Valid driver’s license held for at least one year; no more than three license violation points in the last three years.
Ability to engage and build rapport with populations with high support needs.
Strong oral and written communication skills.
Detail-oriented and resourceful, with strong time management and organizational skills.
Proficiency in Microsoft Office suite and other standard business technology.
Ability to use a computer for prolonged periods.
Ability to occasionally lift and/or move up to 10 pounds.
Ability to stand, walk, or sit for long periods, or climb five flights of stairs if needed for home visits or fieldwork.
Ability to bend and retrieve objects or documents.
Ability to travel in New York City boroughs and adjacent counties via public transportation.
Ability to travel at least one mile within a reasonable amount of time and in all types of weather, including inclement weather, if required for home visits or fieldwork.
TB test required within the first 120 days of employment.

Nice To Haves

One year of case management or related work experience.
Bilingual or multilingual skills.

Responsibilities

Independently manage a caseload.
Conduct comprehensive intake assessments.
Conduct regular field visits to engage and build rapport with chronically homeless individuals.
Work with clients to develop goals and service plans.
Provide referrals and direct assistance to support clients applying for or attending appointments for mental health services, medical care, substance treatment, vital documents, benefits, legal or immigration services, and permanent housing.
Document all interactions with or on behalf of clients and monitor and document progress toward service plan goals.
Maintain familiarity with social services and resources available on-site and in the community.
Coordinate client care with other service providers and attend case conferences with clients and providers as required.
Attend regular supervision sessions with the direct supervisor.
Drive an agency vehicle to and from client locations and appointments.
Perform additional duties as assigned.