Homeless Programs Case Manager

The Salvation Army Central Territory • Quincy, IL

3d

About The Position

The Homeless Programs Case Manager provides comprehensive case management and coordinated entry services to individuals and families experiencing homelessness. The role includes assessing clients, developing service plans, helping clients navigate housing, and connecting them with community resources. It supports homeless services, housing stabilization, rapid rehousing, homelessness prevention, and Continuum of Care programs, while ensuring compliance with HMIS data entry, grant reporting, and documentation requirements.

The position is full-time, 40 hours per week, Monday through Friday, 7:30 a.m. to 4:30 p.m. The Salvation Army’s Emergency Shelter and Family Services in Quincy, Illinois, provide shelter, case management, life-skills support, assistance, advocacy, referrals, and recovery-oriented support to people experiencing homelessness, financial hardship, and housing instability.

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, Counseling, or a related field.
• At least one year of experience in case management, social services, homeless services, or behavioral health.
• Strong case management and client engagement skills.
• Excellent communication, documentation, and organizational skills.
• Ability to work independently and as part of a multidisciplinary team.
• High level of empathy, professionalism, and cultural competence.

Nice To Haves

• Experience working with at-risk populations, crisis situations, or housing programs.
• Experience with HMIS, databases, or electronic case management systems.
• Background in Social Work, Human Services, Psychology, or Behavioral Health.

Responsibilities

• Conduct intake assessments, client interviews, and coordinated entry evaluations.
• Provide case management services, including goal setting, care planning, and ongoing client support.
• Support clients in rapid rehousing, housing stabilization, and homelessness prevention programs.
• Provide crisis intervention, advocacy, and landlord mediation to help maintain housing stability.
• Connect clients with community resources, mental health services, employment programs, and supportive services.
• Maintain accurate and timely HMIS data entry and case documentation.
• Monitor client progress and ensure compliance with grant-funded program requirements.
• Prepare reports, case notes, and outcome tracking for program evaluation.
• Collaborate with social service agencies, housing providers, and community partners.
• Participate in team meetings, trainings, and outreach events.

Benefits

• Medical, dental, and vision benefits.
• Retirement options.
• Paid time off, including 14 holidays, vacation, sick, and personal time.
• Ongoing training and career growth opportunities in social services.
• Free individual or family Kroc Center membership; taxes apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level