RN HOMELESS CASE MANAGER

SANTA ROSA COMMUNITY HEALTH•Santa Rosa, CA

2d•$53 - $67

About The Position

The RN Homeless Case Manager provides direct and indirect patient care and education, participates in case management for homeless patients with complex clinical needs, and supports quality assurance for individual patients and homeless population health measures. The role is part of the clinical nurse team as required. The position is located at the Caritas Campus in Santa Rosa, California, and reports to the Director of Nursing. The nurse assesses patients, provides education and referrals, coordinates and follows up on care, administers medications and treatments under provider orders and applicable policies and guidelines, and documents clinical care in electronic medical records. The role also coordinates with respite staff and Care Transition Coordinators and may occasionally visit patients outside the clinical setting. Related duties and ongoing training are included.

Requirements

Current California RN license.
Current CPR certification.
Two years of experience in psychiatric nursing or direct patient care and coordination of the homeless population.
Demonstrated proficiency with all tasks on the most current RN Homeless Case Manager competency list.
Good knowledge of the nursing process and critical-thinking abilities.
Knowledge of electronic medical records and tracking systems.
Knowledge of compliance issues within a community clinic environment.
Willingness to report incidents that are unusual or incompatible with accepted clinic procedures.
Maintain patient confidentiality and comply with HIPAA policies.
Strong interpersonal skills and sensitivity to people from varied social, cultural, economic, and educational backgrounds.
Experience with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Strong organizational skills; ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
Strong written and verbal communication skills.
Ability to work independently and as part of a team.
Good judgment, problem-solving, and decision-making skills.
Ability to use standard office equipment and access, input, and retrieve information from a computer.
Manual and finger dexterity and wrist-finger speed sufficient for extended repetitive keyboard use.
Ability to communicate effectively in person or by telephone with a diverse population, and to give and follow detailed verbal and written instructions accurately.
Ability to perform complex mental functions and collect, interpret, or analyze complex data and information.
Close-range vision sufficient to see details of objects.
Ability to coordinate multiple tasks simultaneously, reach in multiple directions, sit or stand for at least one hour at a time, and repeatedly come and go from the work area.
Ability to lift up to 20 pounds.
Ability to travel to other office and community locations.

Nice To Haves

Fluency in English and Spanish (speaking, reading, and writing) is preferred.

Responsibilities

Assist with the needs of homeless patients with complex medical conditions, including assessment, education, referrals, and follow-up care through in-person and phone meetings and electronic communications.
Provide nursing care, including administering medications and treatments in accordance with medical provider orders, Santa Rosa Community Health policies, and State of California guidelines.
Perform assigned functions within electronic health records.
Assist respite staff in reviewing clients’ appropriateness for respite care.
Interpret information from patients, others, and the health care team, and document clinical care in patients’ electronic medical records.
Coordinate care, including patient triage, phone call-backs, prescription refills, lab ordering and interpretation, and medical case management.
Provide education and counseling about disease management.
Consult with Care Transition Coordinators, including occasional patient visits outside the clinical setting.
Maintain skills proficiency, participate in ongoing training, and perform related duties as requested.
Participate in quality assurance for individual patients and homeless population health measures.