Case Manager-Homeless Services

Services for the Underserved•Brooklyn, NY

1d•Onsite

About The Position

S:US is seeking a Case Manager for its men’s shelter in Brooklyn, located at Blake Avenue, Brooklyn, NY 11208. The Case Manager provides comprehensive case management and supportive social services to an assigned caseload of shelter clients, supporting their progress toward securing permanent affordable housing. The role includes intake, assessment, service planning, referrals, counseling and activities, documentation, and coordination of discharge or transfer processes. The schedule includes some weekend and evening hours. The position requires a bachelor’s degree in a human services field and two years of experience working with the homeless population. Candidates must be able to work with a culturally diverse population. Familiarity with the NYC public school system is preferred, as is experience in residential settings, group work, tenant organization, case management, referrals, or community outreach.

Requirements

Bachelor’s degree in a human services field.
Two years of experience with the homeless population.
Ability to work with a culturally diverse population.
Maintain CPR/First Aid certification.
Availability for a work schedule that includes some weekend and evening hours.

Nice To Haves

Familiarity with the NYC public school system.
Experience in a residential setting, group work, tenant organization, case management, referrals, and/or community outreach.

Responsibilities

Conduct intake with new clients within 24 hours of admission, including explaining resident rights and responsibilities and grievance procedures.
Conduct psychosocial, vocational/educational, and housing assessments and document the results.
Maintain accurate, complete, and timely documentation of supportive social services and client progress or regression toward housing goals.
Prepare housing applications and assist clients with the housing application and interview process.
Monitor and assess changes in clients’ behavior or appearance.
Facilitate group and individual counseling, workshops, psychoeducation, and recreational activities.
Conduct room and dorm visits or inspections to assess personal hygiene, cleanliness, and activities of daily living skills.
Provide comprehensive case management services to an assigned caseload.
Develop initial service plans and conduct service plan reviews as needed.
Refer assigned clients to appropriate in-house and community-based medical, mental health, and supportive social services.
Ensure clients attend meals and maintain appropriate nutritional intake.
Provide crisis intervention and address emergency situations as appropriate.
Assist with building evacuations during fire drills and building emergencies.
Monitor client medication compliance and collaborate with nursing staff to monitor compliance.
Refer clients to appropriate community resources as needed.
Maintain CPR/First Aid certification.
Maintain accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other funder, and S:US standards.
Facilitate and document client discharge and transfer processes.
Attend staff meetings, case conferences, group supervision, and trainings, and escort clients to housing interviews as needed.
Comply with S:US employee policies, procedures, protocols, corporate compliance policies, and New York State Department of Social Services rules, regulations, and statutes.