Homeless Youth Residential Case Manager

Nevada Partnership For Homeless Youth • Las Vegas, NV

3d

About The Position

The Homeless Youth Residential Case Manager provides case management to an assigned caseload of clients enrolled in the Independent Living Program (ILP), under the supervision of the Housing Programs Manager. The role focuses on stabilizing clients when they enter the program, identifying and addressing their needs, connecting them with education and employment resources and mainstream services, advocating for them, and supporting program graduation and self-sufficiency. The case manager also supports the day-to-day independent living stability of assigned youth.

The position works collaboratively with clients, direct care staff, agency partners, and community resources. It includes maintaining case plans and records, coordinating services and referrals, facilitating life-skills programming, assisting with housing transitions, responding to crisis calls as backup, and providing cross-program support. The role may require evening and weekend work, rotating on-call availability, transportation of clients, and in-state and out-of-state travel.

Requirements

• Bachelor’s degree in Social Work from an accredited college.
• Must be at least 21 years old.
• Valid driver’s license and clear driving history record.
• Must clear state and federal background checks and alcohol/drug testing.
• Knowledge or experience in youth case management; experience with homeless youth or youth in residential or transitional settings is preferred.
• Knowledge or experience working with youth using Positive Youth Development, Motivational Interviewing, and other interventions.
• Knowledge of community resources, including transient youth care providers and educational and employment resources.
• Knowledge of issues affecting minors in crisis or unstable situations.
• Knowledge of the current child welfare system and barriers to services.
• Knowledge of issues and best practices for homeless and runaway youth ages 12–20.
• Professional and effective oral and written communication skills.
• Ability to drive, walk, lift and carry up to 40 pounds, push, stoop, kneel, and stand for long periods.
• Ability to work weekends and evenings and be available on call any day of the week, including after normal business hours.
• Ability to travel in state and out of state.
• Knowledge of confidentiality laws and ability to comply with them.
• Ability to maintain high professional and ethical standards.
• Knowledge of Microsoft Office programs such as Word and Excel, the internet, web-based email, and workplace software and technology.

Nice To Haves

• Licensed Social Worker (LSW) in the State of Nevada is strongly preferred.

Responsibilities

• Manage an assigned caseload of youth enrolled in the Independent Living Program (ILP).
• Enforce agency guidelines and expectations for ILP youth, including housing, visitor, property management, and case-plan agreements.
• Help clients identify short- and long-term needs, goals, and steps toward self-sufficiency; document progress in monthly transitional case plans and case notes.
• Assist clients with appointments and referrals for health examinations and services, including eye care, dental care, therapy, and wellness services.
• Help clients access mainstream social services such as Medicaid, SNAP, and SSI benefits.
• Conduct or assist with assigned random and scheduled property inspections and report repairs or property concerns to Facilities Staff and the Programs Manager.
• Coordinate with evening and weekend Direct Care Staff regarding client plans, progress, needs, and updates.
• Help clients enroll in and navigate the NPHY Aftercare Program upon graduation from ILP.
• Use the Positive Youth Development (PYD) model when working with clients.
• Connect clients with education and employment advancement opportunities through NPHY and community resources, including referrals, tutoring, and workforce programs.
• Serve as a liaison connecting clients with agency partners, external employers, and volunteers.
• Collaborate with the Youth Programming Coordinator to facilitate group meetings, training, workshops, and classes on life skills such as financial literacy, education, job preparedness, and health and wellness.
• Prepare and distribute program reports to designated individuals and entities by specified deadlines.
• Maintain client records in HMIS and client case files, including expenditure, activity, contact, and other client information.
• Transport clients as needed, including to medical appointments.
• Assist clients in securing and transitioning into housing.
• Provide backup for the Safe Place mobile crisis intervention program by responding to calls, conducting intake assessments, transporting clients to safety, and planning follow-up.
• Respond to crisis intervention calls during the workday and after hours as needed on a rotating basis.
• Cross-train with and provide backup and related support to TH-RRH, Drop-In Center, and Emergency Shelter case managers and other agency staff as needed.
• Work within budgetary guidelines.
• Perform other duties as required or assigned by the Housing Programs Manager, Director of Programs, and/or Chief Executive Officer.

Benefits

• Three weeks of Paid Personal Leave (PPL) in the first year of employment.
• Fourteen paid holidays per year.
• $50 per month Health And Personal Investment (HAPI) reimbursement for full-time employees.
• Fully paid employee medical, dental, vision, and life insurance plans.
• Optional employee-paid short-term and long-term disability insurance.
• 403(b) Thrift retirement plan with up to 3.5% employer match.
• Quarterly training and continuing education, skills, and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level