Case Manager - Homeless Youth Outreach

Prologue•Pikesville, MD

About The Position

The Case Manager provides intensive, client-centered case management to unaccompanied homeless youth ages 24 and younger in Baltimore County through the Homeless Outreach Program (HOP). The role helps clients set goals related to securing housing and meeting other life needs, and connects them with community services to address barriers to housing. This is a full-time position reporting to the Assistant Director. Employment is contingent on successfully completing a background check and professional reference verification.

Requirements

Bachelor’s degree.
Ability to work as part of a team.
Good driving record.
Ability to respect individual choice and commitment to serving homeless populations.
Excellent verbal and written communication skills.
Ability to manage a caseload.
Ability to respect clients’ abilities and limitations.
Successful completion of a background check and verification with professional references as a condition of employment.

Nice To Haves

Hands-on experience working with special populations is preferred.

Responsibilities

Complete needs assessments and detailed service plans with specific goals and action plans.
Meet regularly with clients to track progress toward their service-plan goals.
Connect clients with health, mental health, employment, housing, benefits, and education services.
Maintain accurate, timely case notes documenting progress and services delivered, and report required data in HMIS.
Participate in monthly meetings to review each client’s progress; document concerns and action steps, identify interventions and additional services, and track outcomes and caseload turnover.
Participate in the Baltimore County Homeless Youth Coalition and Youth Reach Count.
Support clients in accessing housing resources and subsidies.
Help clients complete applications, assemble supporting documentation, and schedule and attend related appointments.
Use company vehicles to connect clients with services and help them apply for entitlements such as food stamps, MA, and energy assistance.
Ensure fiscal compliance in the use of agency equipment, vehicles, and funds.
Ensure client records are complete and meet required standards.
Use computer systems consistently each week for internal and external communication, Relias online training, and time and attendance to meet payroll deadlines.
Perform other duties as requested by the supervisor.