Case Manager for Runaway Homeless Youth (RHY)

Ouachita Children's Center•Hot Springs, AR

About The Position

The Case Manager provides intensive casework services to residents of Ouachita Children, Youth, and Family Services, Inc.’s runaway and homeless youth program and to runaway and homeless youth living on the streets. The role delivers case management and targeted case management, including service delivery, documentation, referrals, and reporting according to program performance indicators. The Case Manager assesses youth, prepares social histories, and develops and implements individualized case plans with goals and activities. The position also conducts street outreach and screening to locate and engage runaway, homeless, and at-risk youth and connect them with shelter and services. It collaborates with community agencies and shelter staff, assists with youth activities and program reporting, and completes required documentation, data entry, and training.

Requirements

Bachelor’s degree in human services or another related field.
Demonstrated ability to work with the target population.
Strong communication and interpersonal skills.
Compassion, diplomacy, and professional conduct, including modeling appropriate personal hygiene and appearance.
Ability to exercise sound judgment in emergencies.
Understanding of and sensitivity to a diverse population, including people from varied ethnic, gender, and socioeconomic backgrounds.
Trauma-informed approach to care and understanding of trauma’s impact on youth behavior.
Understanding of adolescent development and the unique needs of homeless youth.
Strong documentation skills.
Pass initial and random drug screening and maintain an annual TB card.
Current Arkansas driver’s license and insurability under OCYFS’s commercial vehicle insurance policy if the job requires providing transportation.
Obtain child maltreatment clearance through the Arkansas Child Maltreatment Central Registry.
Obtain adult maltreatment clearance through the Arkansas Protective Services—Adult Maltreatment Central Registry.
Obtain Arkansas State Police criminal background clearance as required by Arkansas Department of Human Services Minimum Licensing Standards for Child Welfare Agencies.
Complete CPR/First Aid and behavior management training when the job requires working directly with clients in residence.
Attend and complete staff development trainings required by grantors and the agency.
Participate in the agency-wide PQI program.
Maintain current licensing or certification for any position that requires it.

Responsibilities

Provide case management and targeted case management for shelter youth, including service delivery, documentation, referral services, and performance-indicator reporting.
Complete assessments and social histories, and develop and implement individualized case plans with goals and activities.
Provide street outreach to youth who are homeless and living in places not meant for habitation.
Conduct street outreach and RHY screening to locate and engage runaway, homeless, and at-risk youth and connect them with shelter and services.
Maintain positive collaborative relationships with community agencies.
Maintain client case-file documentation and record case-management activity within five business days.
Enter data for each youth in the RHY-HMIS system.
Participate in weekly shelter and outreach staff meetings.
Complete required RHYTAAC and National trainings.
Assist the Activity Coordinator with recreational, educational, and enrichment activities for youth residing in the shelter.
Assist the Outreach Director with monthly and annual reports.
Perform other duties as assigned.