Homeless Programs Case Manager
About The Position
The Homeless Programs Case Manager provides comprehensive case management and coordinated entry services for individuals and families experiencing homelessness. The role includes conducting client assessments, developing service plans, navigating housing options, and referring clients to community resources. It supports homeless services, housing stabilization, rapid rehousing, homelessness prevention, and Continuum of Care programs while maintaining compliance with HMIS data entry, grant reporting, and program documentation requirements. The position is full-time, 40 hours per week, Monday through Friday, 7:30 a.m. to 4:30 p.m. Pay is $18.29 to $22.87 per hour, commensurate with education and experience. The role is based with The Salvation Army Emergency Shelter & Family Services in Quincy, Illinois, supporting individuals and families through shelter, case management, life-skills support, advocacy, referrals, and recovery-oriented services.
Requirements
- Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or a related field.
- At least one year of experience in case management, social services, homeless services, or behavioral health.
- Strong case management and client engagement skills.
- Knowledge of homeless services systems, housing resources, and community programs.
- Excellent communication, documentation, and organizational skills.
- Ability to work independently and as part of a multidisciplinary team.
- High level of empathy, professionalism, and cultural competence.
Nice To Haves
- Experience working with at-risk populations, crisis situations, or housing programs.
- Experience with HMIS, databases, or electronic case management systems.
Responsibilities
- Conduct intake assessments, client interviews, and coordinated entry evaluations.
- Provide case management services, including goal setting, care planning, and ongoing client support.
- Support clients in rapid rehousing, housing stabilization, and homelessness prevention programs.
- Deliver crisis intervention, advocacy, and landlord mediation to maintain housing stability.
- Connect clients to community resources, mental health services, employment programs, and supportive services.
- Maintain accurate and timely HMIS data entry and case documentation.
- Monitor client progress and ensure compliance with grant-funded program requirements.
- Prepare reports, case notes, and outcome tracking for program evaluation.
- Collaborate with social service agencies, housing providers, and community partners.
- Participate in team meetings, trainings, and outreach events.
Benefits
- Medical, dental, and vision benefits.
- Retirement options.
- Paid time off, including 14 holidays, vacation, sick, and personal time.
- Ongoing training and career growth opportunities in social services.
- Free individual or family Kroc Center membership; taxes apply.
- Collaborative, service-focused work environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
