Technical Support Jobs

About The Position

Requirements

• Strong working knowledge of computer hardware, peripherals, operating systems, and enterprise software
• Solid understanding of networking fundamentals
• Proven ability to troubleshoot complex technical issues independently
• Strong organizational skills with consistent follow-through
• Clear and professional communication across regions and time zones
• Ability to manage multiple priorities in a global support environment
• Enterprise-first mindset with strong ownership and accountability

Nice To Haves

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field preferred
• Equivalent experience, including military technical training or hands-on IT support experience, will be considered
• Prior experience in a desktop or end-user support role strongly preferred

Responsibilities

• Provide Tier II technical support for complex hardware, software, and connectivity issues.
• Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications.
• Perform root cause analysis and ensure issues are fully resolved and documented.
• Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.).
• Ensure devices are compliant with CPM standards and ready for productive use.
• Maintain and validate hardware functionality.
• Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications.
• Provision and manage user environments.
• Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes.
• Enforce CPM IT security and data privacy standards.
• Support license management and ensure systems remain compliant with corporate policies.
• Create and maintain technical documentation, procedures, and user guidance.
• Support user adoption of new tools, systems, and enterprise initiatives.
• Participate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments.
• Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation days, and holidays.
• Professional development opportunities, such as tuition reimbursement and certification programs.
• Wellness benefits, including gym membership discounts and mental health support; wellness programs.
• Employee appreciation events