Inside Sales Representative

Refrigerative Supply Limited•Burnaby, BC

7d•Onsite

About The Position

Refrigerative Supply Limited (RSL) is seeking an Inside Sales Representative responsible for the sales of HVAC/R parts, equipment, and supplies over the phone and in person at the sales counter. RSL is a family-owned business with a long history, committed to inspiring excellence and trust by providing creative solutions and unrivaled experiences. The company has been recognized as a "Great Place to Work" for six consecutive years, fostering a dynamic and inclusive workplace culture.

Requirements

Possesses excellent customer service skills.
Must have or be able to obtain a valid Class 5 driver’s license.
Demonstrates an understanding of effective selling methods.
Possess a minimum of 1 year of HVAC/R sales experience.
Possesses a good knowledge of most HVAC/R systems and the ability to demonstrate and discuss with customers.
Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the computer.
Understands basic inventory, warehousing, and stocking procedures.
Must be able to handle multiple tasks.
Works easily with others in a high-paced work environment.
Demonstrates effective communication skills (verbal, written, and listening).
Be energetic and self-motivated.
Maintain a business-like manner at all times.
Dedicated to continuous improvement.
Possesses basic Microsoft Office skills.

Responsibilities

Provides technical support to customers.
Answers customer inquiries regarding orders, deliveries, parts identification, warranties, and stock availability.
Actively makes customers aware of product promotions.
Proactive in assisting the warehouse with shipping and receiving of parts, supplies, and equipment.
Receives and processes customer orders.
Is constructive and proactive in providing feedback on inventory levels within the branch.
Diligent with the accuracy of inventory within the branch.
Assists with merchandising of products in the showroom (replenishment, arrangement).
Informs customers of standard procedures or resolution of the problem.
Determines the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
Practices safe material handling techniques.
Generates invoices for counter sales orders.
Participate in a call schedule for after-hours customer service.