Inside Sales Representative

Refrigerative Supply LimitedBurnaby, BC
Onsite

About The Position

Refrigerative Supply Limited (RSL) is seeking an Inside Sales Representative responsible for the sales of HVAC/R parts, equipment, and supplies over the phone and in person at the sales counter. RSL is a family-owned business with a long history, committed to inspiring excellence and trust by providing creative solutions and unrivaled experiences. The company has been recognized as a "Great Place to Work" for six consecutive years, fostering a dynamic and inclusive workplace culture.

Requirements

  • Possesses excellent customer service skills.
  • Must have or be able to obtain a valid Class 5 driver’s license.
  • Demonstrates an understanding of effective selling methods.
  • Possess a minimum of 1 year of HVAC/R sales experience.
  • Possesses a good knowledge of most HVAC/R systems and the ability to demonstrate and discuss with customers.
  • Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the computer.
  • Understands basic inventory, warehousing, and stocking procedures.
  • Must be able to handle multiple tasks.
  • Works easily with others in a high-paced work environment.
  • Demonstrates effective communication skills (verbal, written, and listening).
  • Be energetic and self-motivated.
  • Maintain a business-like manner at all times.
  • Dedicated to continuous improvement.
  • Possesses basic Microsoft Office skills.

Responsibilities

  • Provides technical support to customers.
  • Answers customer inquiries regarding orders, deliveries, parts identification, warranties, and stock availability.
  • Actively makes customers aware of product promotions.
  • Proactive in assisting the warehouse with shipping and receiving of parts, supplies, and equipment.
  • Receives and processes customer orders.
  • Is constructive and proactive in providing feedback on inventory levels within the branch.
  • Diligent with the accuracy of inventory within the branch.
  • Assists with merchandising of products in the showroom (replenishment, arrangement).
  • Informs customers of standard procedures or resolution of the problem.
  • Determines the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
  • Practices safe material handling techniques.
  • Generates invoices for counter sales orders.
  • Participate in a call schedule for after-hours customer service.

Benefits

  • RSL is an entrepreneurial company - we don't micromanage
  • Access to $3,500 annually to invest in your professional growth.
  • Annual Bonus Program
  • 3 weeks vacation
  • 3 personal obligation days
  • Wellness Account
  • Rich benefits package
  • Pension plan
  • Access a 24/7 Employee Assistance Program.
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