HVAC Senior Service Technician

Piedmont Service Group•Myrtle Beach, SC

just now•Onsite

About The Position

Piedmont Service Group is seeking a qualified HVAC Service Technician with extensive experience in large commercial HVAC systems. This role is crucial for delivering technical expertise and support to our key customers and field staff. If you excel at diagnosing complex issues and implementing effective solutions in a commercial setting, this opportunity is tailored for you.

Requirements

Minimum of 10 years of hands-on experience with heavy commercial mechanical systems, supported by relevant vocational training or trade certifications.
In-depth knowledge of heavy commercial HVAC systems, including chillers, boilers, VAV systems, controls, and CRAC units.
Proven ability to effectively multitask and work collaboratively with service management, dispatch, and other internal teams to optimize service operations.
Strong technical communication skills, with the ability to articulate complex concepts clearly to customers and train field personnel effectively.
Willingness to provide after-hours support when necessary for urgent customer needs and field personnel assistance.
Must possess Universal CFC certification.
Proficient in using computers and mobile devices for diagnostics and reporting.
Basic leadership skills with a focus on collaboration and cross-functional teamwork to enhance operational efficiency and customer satisfaction.
Experience in project estimating, job cost development, and management of HVAC service projects.
Ability to deliver effective training sessions that foster high levels of engagement and knowledge retention among participants.
Role includes providing support to approximately 7 field technicians, 1 service managers, and 3 project or maintenance sales representatives, with occasional assistance for other Piedmont Service branches.

Nice To Haves

Familiarity with building management systems (BMS) and advanced HVAC technologies is a plus.
BL licenses are a plus.

Responsibilities

Conduct detailed analysis, troubleshooting, installation, repair, and maintenance of heavy commercial HVAC equipment, including chillers, boilers, cooling towers, heat exchangers, compressors, ventilation systems, and energy management controls.
Perform comprehensive field inspections to ensure compliance with internal quality standards, documenting findings to identify operational trends and drive process improvements.
Engage in customer-facing discussions to address quality concerns and recommend corrective actions.
Collaborate with the sales team by providing technical insights for developing detailed work scopes and accurate cost estimates, enhancing credibility with customers and supporting the sales process.
Act as a mentor to field technicians, providing guidance through phone support, on-site shadowing, and specialized training programs to elevate technical competence and service delivery.