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Technical support Engineer - L1

Sequoia Connect
Onsite

About The Position

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing. This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

Requirements

  • Fundamental knowledge of Networks and Network Design (Level 1).
  • Basic understanding of Telecom and proprietary network products (e.g., AT&T).
  • Proficiency in MS Office for documentation and reporting.
  • Ability to provide technical troubleshooting in a high-volume environment.
  • Excellent written and verbal communication skills in English (CEFR B2 level or above).

Nice To Haves

  • Advanced knowledge of LAN protocols, including STP, RSTP, DTP, VTP, HSRP, and VRRP.
  • Understanding of WAN protocols, specifically EIGRP, OSPF, and BGP.
  • Aptitude for analyzing complex data and in-depth evaluation of IP-based networking scenarios.
  • Advanced Oral English.
  • Advanced Spanish.

Responsibilities

  • Support the WAN/LAN infrastructures for several key client accounts.
  • Provide life-cycle management, quality assurance, and technical troubleshooting support for complex network feature sets.
  • Manage customer communications effectively to ensure transparency during technical incidents.
  • Use network troubleshooting tools to perform basic probing and diagnosis to resolve connectivity issues.
  • Route tickets to appropriate specialized teams when further resolution or escalation is required.
  • Coordinate with field support organizations to facilitate the installation or repair of network hardware and infrastructure.
  • Ensure high-quality standards across multiple accounts while maintaining detailed technical logs.

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