Technical Support Jobs

About The Position

Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of phone communication
• Must be able to lift up to 15 pounds at a time
• Must be able to manage multiple tasks
• Must be detail oriented

Responsibilities

• Answer all incoming calls with a smile
• Perform all registration of demographic information for new patients and updates to established patients
• Schedule, reschedule and cancel appointments as necessary
• Maintain and update current information on physician schedules ensuring that all patients are scheduled properly
• Insurance verification and authorization
• Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals
• Responsible for optimizing provider's schedule
• Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information
• Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system
• Prepare documentation for upcoming appointments
• Request outside records and images for patients upcoming appointments
• Maintain patient confidentiality and follow HIPAA guidelines
• Maintain and work task list daily
• Increase Portal participation
• Cross trained to provide back up in other administrative areas, including the front desk if needed
• Perform other front office duties as assigned
• Schedule and offer support to Telehealth patients
• Scan in medical records for new patients that have upcoming appointments
• Send new patient paperwork using the Health Asyst software and offer technical support to the patients