Patient Access Coordinator - 0002

Nebraska Spine + Pain Center Careers • Omaha, NE

2d • Onsite

About The Position

This full-time role involves coordinating patient access through various administrative tasks. The Patient Access Coordinator will be responsible for managing incoming calls, patient registration, appointment scheduling, insurance verification, and maintaining patient records. The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively in a fast-paced environment. The role also involves supporting telehealth appointments and ensuring patient confidentiality in accordance with HIPAA guidelines.

Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of phone communication
• Must be able to lift up to 15 pounds at a time
• Must be able to manage multiple tasks
• Must be detail oriented

Responsibilities

• Answer all incoming calls with a smile
• Perform all registration of demographic information for new patients and updates to established patients
• Schedule, reschedule and cancel appointments as necessary
• Maintain and update current information on physician schedules ensuring that all patients are scheduled properly
• Insurance verification and authorization
• Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals
• Responsible for optimizing provider's schedule
• Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information
• Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system
• Prepare documentation for upcoming appointments
• Request outside records and images for patients upcoming appointments
• Maintain patient confidentiality and follow HIPAA guidelines
• Maintain and work task list daily
• Increase Portal participation
• Cross trained to provide back up in other administrative areas, including the front desk if needed
• Perform other front office duties as assigned
• Schedule and offer support to Telehealth patients
• Scan in medical records for new patients that have upcoming appointments
• Send new patient paperwork using the Health Asyst software and offer technical support to the patients

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees