Patient Access Coordinator - 0002
About The Position
This role is responsible for managing patient access by coordinating appointments, verifying insurance, and maintaining patient information. The Patient Access Coordinator will interact with patients, physicians, and clinic staff, ensuring accurate and timely information is provided. Key duties include scheduling, managing referrals, optimizing provider schedules, and maintaining patient confidentiality in accordance with HIPAA guidelines. The position also involves administrative tasks such as preparing documentation, requesting records, and increasing patient portal participation. Cross-training in other administrative areas, including the front desk, is expected. Support for Telehealth patients and scanning medical records are also part of the responsibilities. The role requires proficiency in using scheduling systems and specific software like Health Asyst for sending patient paperwork and providing technical support.
Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of phone communication.
- Must be able to lift up to 15 pounds at a time.
- Must be able to manage multiple tasks.
- Must be detail oriented.
Responsibilities
- Answer all incoming calls with a smile
- Perform all registration of demographic information for new patients and updates to established patients
- Schedule, reschedule and cancel appointments as necessary
- Maintain and update current information on physician schedules ensuring that all patients are scheduled properly
- Insurance verification and authorization
- Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals
- Responsible for optimizing provider's schedule
- Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information
- Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system
- Prepare documentation for upcoming appointments
- Request outside records and images for patients upcoming appointments
- Maintain patient confidentiality and follow HIPAA guidelines
- Maintain and work task list daily
- Increase Portal participation
- Cross trained to provide back up in other administrative areas, including the front desk if needed
- Perform other front office duties as assigned
- Schedule and offer support to Telehealth patients
- Scan in medical records for new patients that have upcoming appointments
- Send new patient paperwork using the Health Asyst software and offer technical support to the patients
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
